Fundraising & Events Operations Lead

American Cancer Society; Philadelphia (Philadelphia County); On-site; USD 33,000 - 37,000; Full time

Job summary

American Cancer Society is seeking a fundraising operations coordinator to support multi-channel fundraising programs and events in Philadelphia. You will help plan, coordinate, and execute fundraising activities, while collaborating with teams to drive revenue and provide excellent donor experiences.

The role requires strong customer service, organization, and cross-functional teamwork; experience with CRM platforms and Microsoft tools is a plus.

Qualifications

• Associate degree preferred or combination of education and relevant work experience.
• 3+ years of event support, fundraising operations, or similar administrative experience; 5+ years for lead level scope.
• Strong customer service and relationship-building abilities.

Responsibilities

• Provide fundraising and event execution support with planning, timelines, logistics, and stakeholder management.
• Maintain organized task/reminder systems; monitor deadlines and deliverables.
• Process donations/payments, track expenses, and ensure policy alignment.
• Support CRM data needs, generate reports to inform revenue performance and decisions.
• Act as SME in fundraising tools/platforms; contribute to training and projects.
• Provide volunteer/leadership support including committee/board activities and outreach.

Skills

Customer service

Cross-team collaboration

Problem solving

Organization

Adaptability

Communication

Policy/compliance

MS Office/Teams

Salesforce/CRM

Education

Associate degree

Tools

Microsoft Office

Microsoft Teams

Salesforce/CRM

Job description

American Cancer Society is seeking a fundraising operations coordinator to support multi-channel fundraising programs and events in Philadelphia. You will help plan, coordinate, and execute fundraising activities, while collaborating with teams to drive revenue and provide excellent donor experiences.

The role requires strong customer service, organization, and cross-functional teamwork; experience with CRM platforms and Microsoft tools is a plus.