Functional Lead — Dynamics 365 Commerce and Finance & Operations
Amicis Solutions Inc.
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Benefits offered by this job
Job summary
Amicis Solutions is seeking a seasoned Dynamics 365 Functional Lead to drive design, transformation, and delivery across Commerce and Finance & Operations implementations. You will guide discovery, workshops, and backlog readiness while aligning business needs with Microsoft capabilities in a remote North America setting.
You will mentor analysts and coordinate cross-functional teams, ensuring successful enterprise-scale transformations and stakeholder satisfaction throughout the program
Qualifications
- 7+ years of enterprise software implementation experience.
- 5+ years of Dynamics 365 Finance & Operations functional consulting experience.
- Experience leading functional workstreams on large-scale transformation initiatives.
- Strong expertise in Dynamics 365 Finance, SCM, and Commerce capabilities.
- Experience gathering requirements, documenting business processes, and conducting fit-gap analyses.
- Experience with Agile epics, features, user stories, and acceptance criteria.
Responsibilities
- Lead requirements discovery, business process analysis, fit-gap assessments, and solution design workshops.
- Translate business objectives into Dynamics 365 Commerce and F&O solutions.
- Define and document business processes, functional requirements, user stories, acceptance criteria, and solution designs.
- Configure and optimise Dynamics 365 modules, workflows, security roles, and business parameters.
- Partner with solution architects and technical teams to design end-to-end solutions.
- Support Dual-write scenarios, integration design, and cross-platform processes across F&O, CSU, CE, and related MS technologies.
- Validate designs against objectives and Microsoft capabilities.
- Prepare and facilitate client demonstrations and functional reviews.
- Ensure alignment between requirements and system capabilities throughout the project lifecycle.
Skills
Tools
Job description
Remote — North America Posted October 20, 2026 Amicis Solutions
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At Amicis Solutions, we believe technology should simplify operations, empower employees, and create exceptional customer experiences.
We are a Microsoft-focused consulting and product company helping some of North America's most recognized retail, hospitality, aviation, and service organizations modernize their operations through Microsoft Dynamics 365, AI, data, and commerce solutions. Our team combines deep industry expertise with innovative thinking to deliver solutions that drive measurable business outcomes.
We are seeking a Functional Lead with deep Microsoft Dynamics 365 Commerce and Finance & Operations expertise to support a major enterprise transformation program. This role combines solution architecture, functional consulting, Agile delivery leadership, and project coordination.
We are seeking an experienced Dynamics 365 Functional Lead to drive solution design, business process transformation, and delivery execution across Dynamics 365 Commerce and Finance & Operations (F&O) implementations. This role combines deep functional expertise with strong stakeholder management and program delivery skills, serving as a trusted advisor to clients while helping guide complex transformation initiatives from discovery through deployment.
Lead requirements discovery, business process analysis, fit-gap assessments, and solution design workshops.
Translate business objectives into scalable Dynamics 365 Commerce and F&O solutions.
Define and document business processes, functional requirements, user stories, acceptance criteria, and solution designs.
Configure and optimise Dynamics 365 modules, workflows, security roles, and business parameters.
Partner with solution architects and technical teams to design integrated end-to-end solutions.
Support Dual-write scenarios, integration design, and cross-platform business processes involving F&O, Commerce Scale Unit (CSU), Customer Engagement (CE), and related Microsoft technologies.
Validate solution designs against business objectives, industry best practices, and Microsoft capabilities.
Prepare and facilitate client demonstrations, solution walkthroughs, and functional reviews.
Ensure alignment between business requirements and system capabilities throughout the project lifecycle.
Partner closely with Project Managers, Product Managers and Scrum Masters to support overall program delivery.
Contribute to planning, forecasting, dependency management, risk identification, and issue resolution.
Coordinate activities across functional, data, integration, testing, and change management workstreams.
Drive backlog readiness, user story refinement, and delivery planning activities.
Support executive reporting, steering committee materials, governance processes, and RAID management.
Track key decisions, actions, deliverables, and dependencies across project teams.
Provide delivery leadership for assigned workstreams and business initiatives.
Build trusted relationships with business, technology, and executive stakeholders.
Lead client demonstrations, workshops, training sessions, and solution walkthroughs.
Mentor business analysts, consultants, and junior team members.
Support organisational change management and user adoption activities.
Remove functional roadblocks and proactively resolve delivery challenges.
Foster collaboration across multidisciplinary teams and vendor partners.
7+ years of experience delivering enterprise software implementation programs.
5+ years of hands-on Microsoft Dynamics 365 Finance & Operations functional consulting experience.
Experience leading functional workstreams on large-scale transformation initiatives.
Strong expertise in Dynamics 365 Finance, Supply Chain Management, and Commerce capabilities.
Experience gathering requirements, documenting business processes, and conducting fit-gap analyses.
Experience managing epics, features, user stories, and acceptance criteria using Agile methodologies.
Strong working knowledge of Azure DevOps and GitHub work management tools.
Experience leveraging Microsoft Copilot, GitHub, Azure DevOps, and AI-enabled delivery tools to automate requirements management, documentation, user story creation, testing, solution design artifacts, and other functional delivery activities.
Experience implementing GitHub and Copilot integration frameworks that improve team productivity, accelerate delivery, and streamline project governance and reporting.
Strong stakeholder management and client-facing consulting skills.
Excellent communication, presentation, and leadership skills.
Microsoft Dynamics 365 Finance & Operations certifications.
Experience with Dynamics 365 Commerce, Power Platform, Azure Integration Services, and Data & Analytics solutions.
Experience with enterprise retail, commerce, supply chain, manufacturing, or service-based organisations.
Experience participating in Microsoft FastTrack engagements.
Previous consulting or systems integration experience.
Experience integrating Dynamics 365 with enterprise digital experience platforms such as Sitecore, Salesforce Commerce Cloud (SFCC), Adobe Experience Manager (AEM), or similar solutions.
This role is critical to ensuring enterprise transformation programs successfully align technology investments with measurable business outcomes. As a Functional Lead, you will combine the strategic thinking of a trusted advisor with the hands-on expertise of a senior Dynamics 365 consultant, helping clients design, implement, and optimise solutions that drive lasting value.
For the current engagement, you will serve as the functional counterpart to the Project Manager/Scrum Master, leading solution design, facilitating workshops, driving backlog readiness, managing cross-stream dependencies, and ensuring delivery teams remain focused on business priorities and program objectives.
At Amicis, we don't just implement software. We help organizations reimagine how they engage customers, manage operations, and unlock growth through Microsoft technologies, commerce platforms, AI-powered solutions, and industry-specific innovation. Our work spans Dynamics 365 Commerce, Finance & Operations, Supply Chain, POS, self-service kiosks, digital experiences, data and analytics, Copilot, and AI agents.
We are large enough to deliver enterprise-scale programs yet small enough for every individual to make a meaningful impact.
Our culture is built on:
Trust and accountability
Collaboration over hierarchy
Continuous learning and growth
Innovation and entrepreneurial thinking
Respect, inclusion, and authenticity
Celebrating wins together
Our team members work directly with leadership, customers, and industry experts, creating opportunities to grow faster, gain broader experience, and influence the future direction of the company.
At Amicis, you won't be confined to a single career path.
You'll have opportunities to:
Work alongside Microsoft's latest technologies and AI innovations
Gain exposure to solution architecture, consulting, product management, and business development
Expand your industry expertise across retail, hospitality, aviation, manufacturing, and services
Earn Microsoft certifications and continuous professional development
We believe great work can happen anywhere.
We offer:
Fully remote work across North America
Microsoft certification sponsorship
Opportunities to work with global enterprise brands
A collaborative and supportive team environment
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