Functional Lead, AI & Agentforce Delivery

NeuraFlash, Part of Accenture; Oregon; Hybrid; USD 120,000 - 180,000; Full time

Job summary

NeuraFlash, Part of Accenture is seeking a Functional Lead, AI & Agentforce Delivery to oversee the end-to-end delivery of Agentforce and AI projects leveraging Salesforce and AWS. You will work with Salesforce and AI solutions on client engagements, guiding use cases and ensuring value delivery.

The role requires strong leadership, excellent communication, and experience in professional services, with a focus on project scope, timelines, and successful outcomes.

Qualifications

• 5+ years of delivery leadership overseeing AI-related implementations on Salesforce or AWS platforms.
• Excellent verbal and written communication across stakeholders.
• Experience in professional services/consulting environments.
• Experience leading delivery as project manager or Scrum Master.
• Experience with estimation, sizing, and SOW/Change Order contracting.
• Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant.

Responsibilities

• Manage overall delivery of Agentforce and AI implementation projects, shaping the solution and client relationships.
• Act as thought leader, guiding use cases and business outcomes.
• Smoothly transition customers from the sales process to project delivery; define roles and onboarding.
• Plan, monitor and manage project financials, scope, and schedule to keep projects on track.
• Serve as primary day-to-day client contact and maintain strong customer relationships.
• Facilitate or co-lead status meetings with project team, sponsors and stakeholders.
• Manage NeuraFlash project team members in the delivery of the solution.
• Readout documented outcomes before project closeout.
• Stay informed on internal initiatives to foster innovation on projects.

Skills

Delivery leadership

AI project delivery

Salesforce/AWS experience

Client communication

SOW/Change orders

Education

Bachelor's degree in Business/Engineering/IT/Management

Salesforce Admin + Sales Cloud or Service Cloud certifications

Tools

Salesforce

AWS

Agentforce

Job description

Why NeuraFlash, Part of Accenture

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, AWS, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

We are hiring for a Functional Lead, AI & Agentforce Delivery with a strong understanding of Salesforce & AI solutions who will manage and support customer-facing Agentforce and AI implementation projects, in particular implementation projects leveraging NeuraFlash products and solution accelerators. The ideal candidate has the ability to plan and think strategically, as well as dive into project details to manage the project on the ground. The AI & Agentforce Functional Lead is professional and confident in front of critical customer stakeholders. Ideal candidates will have a strong analytical, consultative mindset and thrive in an agile environment. They will also have AI tooling experience to leverage in project delivery. If you appreciate working with cutting edge technology and delivering exciting new solutions - this role is for you!

You'll have the opportunity to:

• Manage overall delivery of Agentforce and AI implementation projects, in particular implementation projects leveraging NeuraFlash products and solution accelerators. You will act as functional lead on the project to oversee and shape the overall solution and manage day to day work and customer relationships.

You will:

• Act as a "thought leader" for our customers, guiding the customer and NeuraFlash team in the definition of use cases and business outcomes
• Smoothly transition customers from the sales process to project delivery. This includes: Reviewing the SOW and any partner-funding POs, defining project roles and responsibilities for kick off, and facilitating kick off and client onboarding
• Plan, monitor and manage project financials, scope, and schedule to ensure project stays on track for assigned client projects
• Act as primary day-to-day point of contact for the client and the operational aspects of the project, including a focus on building strong customer relationships
• Facilitate or co-lead with customer project manager regular status meetings with project team, sponsors, and all stakeholders
• Manage NeuraFlash project team members in the delivery of the solution
• Readout documented and measured outcomes for live solutions prior to project closeout
• Stay informed on Agentic Division internal initiatives, products, and solutions to foster innovation and efficiencies on your projects

Required Qualifications:

• 5+ years of experience as a delivery leader overseeing AI-related implementation of business solutions on Salesforce or AWS platform across all phases of project delivery
• Outstanding verbal and written communication skills to audiences of all levels
• Experience working in a professional services/consulting environment
• Experience leading delivery as project manager or scrum leader
• Experience with estimation/sizing and SOW/Change Order contracting
• Certified Salesforce Admin + Sales Cloud or Service Cloud Consultant certifications
• Demonstrated track record of writing SOWs and Change Requests and managing scope

Preferred Skills:

• Bachelor\'s Degree in Business, Engineering, Information Technology or Management

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.For details, view a copy of the Accenture Equal Opportunity StatementAccenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.Accenture is committed to providing veteran employment opportunities to our service men and women.

What\'s it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you\'re one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we\'re focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don\'t mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn\'t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it\'s a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don\'t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don\'t forget to slow down and celebrate the big things and the small things together.