Functional Application Manager, RMI & Parts

PACCAR

Renton (WA)

On-site

USD 104,000 - 147,000

Full time

6 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

401k with match

Pension plan

Paid time off

Tuition reimbursement

Medical, dental, vision

FSAs/HSA

Disability insurance

EAP services

Holiday gift

Job summary

PACCAR Parts is seeking a Functional Application Manager to support VIPS and RMI, driving improvements in FAM operations from Renton, WA or Lewisville, TX. This role bridges application systems and users, ensuring smooth operations and timely issue resolution.

Reporting to the Aftersales Business Product Manager for Service and Diagnostics, the FAM oversees documentation, governance, testing, and cross-functional collaboration across global teams.

Qualifications

Bachelor's degree in information technology, information systems, computer science, data science and analytics, or related field.
5 years' experience in trucking or automotive IT or global companies as IT professional/analyst.
Knowledge of aftermarket systems such as ECAT, Teamcenter, ServiceNet, or Engine RMI.
Strong analytical and problem-solving skills.
Ability to communicate complex topics clearly.

Responsibilities

Collaborate with the Aftersales Business Product Manager, Product Owner, and FAM counterparts for VIPS and RMI.
Support product owners in system health monitoring, backlog prioritization, and bug fixes.
Identify AI opportunities to improve FAM processes.
Ensure governance structures compliance.
Serve as primary FAM for VIPS and RMI during rollout and post-launch.
Coordinate with global teams for development and issue resolution.
Guide user acceptance testing for VIPS and RMI.

Skills

Analytical skills

Problem-solving

Communication

Organization

Time management

Team collaboration

Education

Bachelor's degree in information technology/information systems/computer science

Tools

Azure DevOps

Salesforce CRM

Dynamics 365

IPPS

VIPS

Job description

Select how often (in days) to receive an alert:

Functional Application Manager, RMI & Parts

Date: Oct 30, 2026

Location: Renton, WA, US, 98055 Lewisville, TX, US, 75067

Company: PACCAR

Requisition Summary

PACCAR Parts is revolutionizing the vehicle Aftersales experience with the development and support of innovative aftersales technologies for our customers and dealers. We are seeking a Functional Application Manager (FAM) to support two key solutions, the Vehicle and Information Publication System (VIPS) and the Repair and Maintenance Information (RMI) portal, and drive improvement initiatives for overall FAM operations.

Functional Application Managers (FAMs) are a crucial link between the application systems, external and internal users, and PACCAR technical teams to ensure seamless operations and user satisfaction. With a focus on resolving operational issues and addressing application-related queries, the FAMs ensure prompt support in our coverage areas. They also play a key role in ensuring applications meet business expectations in day-to-day operations and during development of new features. This role will oversee documentation of system-oriented practices, drive process improvement initiatives, streamline case management, ensure proxy coverage, and coordinate with global operations teams.

This role reports to the Aftersales Business Product Manager for Service and Diagnostics and is based out of Renton, WA, or Lewisville, TX.

Job Functions / Responsibilities

Collaborate with the Aftersales Business Product Manager, Product Owner, and FAM counterparts in process standardization and strategic planning for VIPS and RMI.
Support product owners in system health monitoring, backlog prioritization, and execution of bug fixes and application enhancements.
Identify AI opportunities to create operational efficiencies for FAM processes.
Ensure compliance of defined governance structures.
Serve as primary FAM for the Vehicle Information Publication System (VIPS) and the Repair and Maintenance Information (RMI) portal during rollout and post-launch.
Liaise between technical teams, business product owners, and end users for RMI and VIPS development and issue resolution activities.
Represent technical teams during business discussions on functional and non-functional requirements for application enhancements.
Support internal content, parts, and customer-facing teams with root cause analysis, triaging, and issue resolution for RMI and VIPS.
Serve as a subject matter expert/point of contact on RMI, VIPS, Integrated Parts Publication System (IPPS), and related systems’ architecture for the business teams.
Coordinate end-to-end testing, execute functional validation, and guide user acceptance testing for VIPS and RMI.

Qualifications

Bachelor's degree in information technology, information systems, computer science, data science and analytics, or a related field; candidates with a degree in an unrelated discipline may qualify with relevant professional experience.
5 years' experience in the trucking or automotive industry, IT, or global companies as an IT professional, business analyst, technical support specialist, or in a related area.
Aftermarket systems knowledge, such as ECAT, Teamcenter, ServiceNet, or Engine RMI
Strong analytical and problem-solving skills.
Technical aptitude and ability to succinctly communicate complicated topics.
Ability to perform in a fast-paced, results-oriented environment.
Exceptional organization, attention to detail and time management skills.
MS Office, SharePoint, and Vizio experience.
Continuous improvement and learning to support the evolution of our department.
Motivated to provide high-quality technical products for customers and dealers.
Strong written and verbal communication.

Preferred Qualifications

Master’s degree in a related field.
Direct experience in business-facing technology roles.
SME knowledge of IPPS or other vehicle information data tools.
Proven ability to coordinate teams with global coverage and across different time zones.
Experience supporting enterprise applications or customer-facing technology solutions.
Demonstrated experience working with Azure DevOps, Salesforce CRM, Dynamics 365, or equivalent tools.
Experience or training in Agile and Six Sigma.
Practical experience leveraging AI to streamline workflows and processes.
Ability to travel up to 40%, domestic and international.

As a U.S. PACCAR employee, you have a full range of benefit options including:

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Additional Job Board Information

Salary Range:

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $104,100 - $146,630 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.