Functional Analyst I (Remote)

CareFirst, Inc.; Baltimore (MD); Remote; USD 46,000 - 93,000; Full time

Job summary

A healthcare provider in Baltimore seeks an Operations Support professional to enhance operational processes and deliver training. The ideal candidate has a Bachelor's degree or equivalent experience coupled with 2 years in an operational role. Strong problem-solving and communication skills are essential. A comprehensive benefits package is offered, along with various incentive programs.

Benefits

Comprehensive benefits package

401(k) contribution programs

Qualifications

• Bachelor's degree or 4 additional years of relevant work experience required.
• 2 years of experience in a level 2 or above operational role.

Responsibilities

• Research and improve operations by examining system problems.
• Provide operating information to customers and training.
• Develop testing methods; conduct and document tests.

Skills

Problem-solving

Microsoft Office proficiency

Organizational skills

Communication skills

Independent work

Education

Bachelor’s Degree in Business Administration

Job description

RESP & QUALIFICATIONS

PURPOSE: Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers.

ESSENTIAL FUNCTIONS

• Research and improve operations by examining system problems, obtaining facts, analyzing problems, identifying root cause, recommending and facilitating resolution.
• Support operations systems by providing operating information to customers, answering questions, and providing training.
• Contribute to operations analysis and organizational success by welcoming related, different, and new requests; helping others accomplish job results; developing Standard Operating Procedures (SOP) and other essential documentation.
• Verify operations systems by developing testing methods; conducting and documenting tests.
• Improve operations analysis job knowledge by attending training sessions and reading technical publications.

QUALIFICATIONS

Education Level: Bachelor’s Degree in Business Administration or, in lieu of a Bachelor’s degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Experience: 2 years of experience in a level 2 or above operational role.

Knowledge, Skills and Abilities (KSAs)

• Ability to recognize, analyze, and solve a variety of problems.
• Highly proficient in Microsoft Office and similar applications.
• Organized, detail‑oriented while meeting strict deadlines.
• Excellent communication skills both written and verbal.
• Demonstrate ability to work independently.

Salary Range: $46,584 - $92,521

CareFirst offers a comprehensive benefits package, various incentive programs/plans, and 401(k) contribution programs/plans (all benefits and incentives are subject to eligibility requirements).

Equal Employment Opportunity

CareFirst BlueCross BlueShield is an Equal Opportunity (EEO) employer. It is the policy of theCompany to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Where To Apply

Please visit our website to apply: www.carefirst.com/careers

PHYSICAL DEMANDS

The associate is primarily seated while performing the duties of the position. Occasional walking or standing is required. The hands are regularly used to write, type, key, and handle or feel small controls and objects. The associate must frequently talk and hear. Weights up to 25 pounds are occasionally lifted.

Sponsorship in US

Must be eligible to work in the U.S. without sponsorship.