Fully Remote Call Center Representative

CV Optometry; United (PA); Remote; USD 10,000 - 60,000; Full time

Job summary

A healthcare company is seeking a Fully Remote Call Center Representative. This full-time role involves assisting patients with scheduling appointments and addressing inquiries. Strong communication and customer service abilities are essential. Candidates should have a high school diploma and preferred experience in customer service. This position allows for a flexible, remote work environment with an hourly wage between $7.5 and $9.

Qualifications

• Excellent communication skills, both verbal and written.
• Previous experience in a customer service role preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Answering incoming calls and making outbound calls to assist patients.
• Providing excellent customer service by addressing patient inquiries.
• Documenting patient information accurately in our system.

Skills

Excellent communication skills

Customer service experience

Ability to multitask

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Bachelor Degree

Job description

Job Description:

Job information Fully Remote Call Center Representative from the Company CV Optometry, located in Remote, United States. This job opening is open to job seekers with a Bachelor Degree education.

Job Responsibility:

Seeking a fully remote Full-time Call Center Representative to assist with scheduling appointments and patient inquiries.

Job Overview:

We are looking for a motivated and customer-focused individual to join our team as a Fully Remote Call Center Representative. In this role, you will handle inbound and outbound calls to assist with scheduling appointments and addressing patient inquiries. This is a full-time position that offers the flexibility of working remotely.

Responsibilities:

• Answering incoming calls and making outbound calls to assist patients with scheduling or rescheduling appointments
• Providing excellent customer service by addressing patient inquiries and resolving any issues
• Documenting patient information accurately in our system
• Verifying eligibility and benefits
• Following up with patients as needed to ensure satisfaction
• Adhering to all company policies and procedures

Requirements:

• High school diploma or equivalent
• Previous experience in a customer service role preferred
• Excellent communication skills, both verbal and written
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and basic computer skills
• Ability to work independently and as part of a team
• Must have a quiet and dedicated workspace for remote work
• Windows or Mac with an antivirus software and headset
• Good internet connectivity

We are an equal opportunity employer and do not inquire about criminal backgrounds during the hiring process.

Salary:

$7.5 - $9 per hour

We are looking for someone passionate about providing exceptional customer service and looking for a remote opportunity to grow their career.