Fullstack Software Engineer at Zendesk

Feedinkoo; United States; Hybrid; USD 110,000 - 166,000; Full time

Job summary

Zendesk is seeking a Full-Stack Software Engineer to join our Support Suite Engineering team in a hybrid role based in San Francisco, CA. You will design and build backend services and APIs while contributing to frontend features using React, TypeScript, and GraphQL.

Ideal candidates bring 3+ years of full-stack experience, strong skills in Ruby or similar backend languages, and solid collaboration abilities across teams. You’ll work with MySQL/Aurora and modern cloud tooling.

Qualifications

• 3+ years of experience in full-stack software development.
• Strong proficiency with Ruby or similar backend languages (e.g., Python, Java, Node.js).
• Experience with frontend technologies such as React, TypeScript, and GraphQL.
• Experience designing and implementing RESTful APIs and integrating with backend services.
• Ability to work cross-functional and translate product requirements into technical solutions.
• Strong collaboration and communication skills.
• Experience with RDBMS systems such as MySQL or Aurora.

Responsibilities

• Design, implement, and maintain backend services and APIs that power Zendesk’s Support Suite products.
• Contribute to frontend development using React, TypeScript, and GraphQL to build user-facing features.
• Collaborate with engineers across teams to integrate shared platform components.
• Ensure systems are scalable, maintainable, secure, and observable.
• Write clean, testable, maintainable code and participate in code reviews.

Skills

Full-stack experience

Ruby/backend languages

React/TS/GraphQL

RESTful APIs

Cross-functional collaboration

Communication skills

MySQL/Aurora

Tools

DataDog

Kubernetes

CI/CD

AWS

Job description

Zendesk is hiring a Full‑Stack Software Engineer to join our Support Suite Engineering team. In this role, you will work on both backend services and frontend features, helping deliver robust, scalable, and user‑friendly systems across Zendesk’s support products.

This is a hybrid role. Candidates must reside within a commutable distance of our office in San Francisco, CA.

What You’ll Be Doing

• Design, implement, and maintain backend services and APIs that power Zendesk’s Support Suite products.
• Contribute to frontend development using React, TypeScript, and GraphQL to build user‑facing features.
• Collaborate with engineers across teams to integrate shared platform components.
• Ensure systems are scalable, maintainable, secure, and observable.
• Write clean, testable, maintainable code and participate in code reviews.

What You Bring To The Role

• 3+ years of experience in full‑stack software development.
• Strong proficiency with Ruby or similar backend languages (e.g., Python, Java, Node.js).
• Experience with frontend technologies such as React, TypeScript, and GraphQL.
• Experience designing and implementing RESTful APIs and integrating with backend services.
• Ability to work cross‑functionally and translate product requirements into technical solutions.
• Strong collaboration and communication skills.
• Experience with RDBMS systems such as MySQL or Aurora.

Preferred Qualifications

• Experience building enterprise SaaS products.
• Familiarity with observability and monitoring tools like DataDog.
• Exposure to cloud platforms (AWS), Kubernetes, and CI/CD pipelines.

Tech Stack

Backend: Ruby on Rails, MySQL/Aurora

Frontend: JavaScript, TypeScript, React, GraphQL

DevOps & Monitoring: DataDog, Kubernetes, CI/CD

Cloud: AWS

Why Zendesk

Work on a high‑impact, collaborative full‑stack engineering team.

Build scalable, reliable full‑stack systems that power enterprise support products.

Flexible hybrid work model with strong work‑life balance.

Learn from and grow with experienced engineers in a supportive environment.

The US annualized base salary range for this position is $110,000.00-$166,000.00. This position may also be eligible for bonus, benefits, or related incentives.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‑employment testing, or otherwise participate in the employee selection process, please email us with your specific accommodation request.