FullService Reviewer QA Analyst

Bosun; Jacksonville (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading restoration company seeks a Full-Service Reviewer to join their remote Claims Force team. The role involves reviewing estimates across multiple service types and providing constructive feedback to ensure compliance and excellence. Ideal candidates possess strong knowledge of Xactimate and relevant experience in restoration estimating. This full-time position offers significant growth opportunities and the chance to contribute to quality assurance within the company.

Benefits

Internet reimbursement

PTO

Sick days

Medical, dental, and vision insurance

Qualifications

• Three or more years of experience in restoration estimating or estimate review required.
• Ability to pass a background check and maintain confidentiality.

Responsibilities

• Conduct comprehensive estimate reviews for various restoration services.
• Evaluate estimate documentation in relevant systems.
• Provide feedback to franchise teams.
• Communicate with franchise locations and carrier representatives.

Skills

Xactimate

Insurance estimating software knowledge

Detail-oriented mindset

Excellent communication skills

Organizational skills

Education

High School Diploma or GED

Bachelor's degree or equivalent experience

Tools

Microsoft Outlook

Teams

Excel

SharePoint

OneDrive

Job description

Full-Service Reviewer (QA Analyst)

On behalf of a leading national restoration company with over 300 franchise locations across North America, we are seeking a highly skilled and analytical Full-Service Reviewer to join their remote Claims Force team.

As a Full-Service Reviewer, you will be responsible for reviewing estimates across a broad range of restoration service types -including mitigation, reconstruction, contents, and more - ensuring accuracy, compliance, and alignment with carrier and company standards. This position is ideal for experienced reviewers or estimators ready to step into a critical quality control role.

Key Responsibilities – Full-Service Reviewer

• Conduct comprehensive estimate reviews for services including water mitigation, mold remediation, reconstruction, contents, board-up, abatement, biohazard, and fire damage.

• Evaluate estimate documentation in Xactimate, XactAnalysis, Claims Connect, Validate, CMS, and related systems.

• Ensure compliance with carrier requirements, internal standards, and industry best practices.

• Provide professional and constructive feedback to franchise teams to improve estimating consistency and accuracy.

• Communicate with both franchise locations and carrier representatives through various digital platforms.

• Monitor trends and performance indicators to help identify training opportunities or process improvements.

• Support surge needs during catastrophe events or times of increased volume.

Competencies – Knowledge, Skills & Abilities

• Advanced knowledge of Xactimate and insurance estimating software (XactAnalysis, Claims Connect, etc.)

• Proven ability to handle complex estimate reviews across multiple service lines

• Detail-oriented and analytical mindset

• Excellent written and verbal communication skills

• Confident in providing direct feedback and coaching to field teams

• Strong organizational and time management skills

• Comfortable with technology tools including Microsoft Outlook, Teams, SharePoint, Excel, and OneDrive

• Demonstrated ability to adapt to evolving standards and priorities

Required Qualifications

• High School Diploma or GED

• Three or more years of experience in restoration estimating or estimate review (mitigation, reconstruction, and contents experience required)

• Bachelor's degree or equivalent experience preferred

• Ability to pass a background check and maintain confidentiality

Job Details

• Schedule: Monday–Friday | Start time between 7:00 AM – 9:00 AM Eastern

• Benefits: Internet reimbursement, PTO, sick days, medical, dental, vision

Why Join as a Full-Service Reviewer?

You'll join a strong, collaborative remote team that values detail, growth, and professionalism. This is not a contract or temporary role - it's a full-time position with long-term growth potential and the opportunity to play a pivotal role in quality assurance for a trusted industry leader. Whether you've worked as a mitigation estimator, reconstruction PM, or contents specialist, your deep expertise will be fully utilized here.