Full-Time Year-Round Front Desk Agent

Cliff House Maine; Maine; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading hotel is seeking a Full-Time Year-Round Front Desk Agent to create authentic experiences for guests. Responsibilities include welcoming guests, assisting with check-ins, and ensuring guest satisfaction through strong communication and service skills. Ideal candidates are flexible, people-oriented, and capable of multitasking in a fast-paced environment.

Qualifications

• Experience in providing service with cash transactions.
• Ability to communicate fluently in English.
• Strong people skills and flexibility with schedules.

Responsibilities

• Welcome guests and assist with check in/out.
• Resolve guest complaints and create loyalty.
• Communicate with team members about guest needs.

Skills

Flexibility

Communication

Customer Service

Multitasking

Job description

Full-Time Year-Round Front Desk Agent

Job Summary

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.

Responsibilities

• Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.

• Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.

• Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.

• Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.

• Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests’ needs are being met.

• Enjoy multi-tasking at a fast pace while having an impeccable eye for detail to ensure accuracy and efficiency.

Qualifications

• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!

• Experience. Previous experience passionately providing service to others and assisting them with cash transactions.

• People Person. The best part of serving others is creating experiences for them that go beyond the expected.

• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing.

A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Needed Attributes

Employees must fulfill their performance standards for this position and comply with policies, rules and procedures of the Hotel, including those set out in the Employee Handbook or otherwise communicated (verbally or in writing) to employees. The job description is intended to describe the general nature and work responsibilities of the position. This job description and duties of this position are subject to change, modification and addition as deemed necessary by the Hotel. Employees are required to comply with supervisory instructions and perform other job duties, responsibilities and assignments requested by supervisors, managers or other Hotel Officials.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.