Full Time Warming Center Assistant

The Salvation Army USA Eastern Territory; City of Lockport (NY); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Sick time

Job summary

The Salvation Army USA Eastern Territory in Lockport seeks Seasonal Full Time Warming Center Assistants to supervise guests and operate a winter warming center co-located with the Lockport Corps. You will help meet basic needs, provide safety, support, and referrals, and maintain daily logs.

This role requires compassion, CPR certification, and ability to handle crises in a busy, low-barrier care environment.

Qualifications

• High school diploma or equivalent; CPR certification preferred.
• 1–2 years of experience in human services with the homeless or poverty.
• Ability to diffuse crises and provide basic support.
• Ability to document program events and maintain records.
• Commitment to cultural competency and safety.

Responsibilities

• Supervise guests and enforce program policies.
• Address basic needs and orient guests to the center.
• Provide supplies, meals, linens, and hygiene items.
• Provide crisis intervention and conflict resolution.
• Coordinate with community providers to support guests’ needs.
• Lead guest meetings and monitor activities.
• Maintain daily logs and census.
• Complete shift tasks such as intake and cleaning.
• Communicate safety concerns and routine maintenance needs.
• Attend mandatory meetings and trainings.
• Collect basic intake information.
• Demonstrate cultural competence in daily duties.

Skills

Crisis intervention

Cultural competence

Documentation

Communication

Team coordination

Education

High school diploma or equivalent

CPR Certification

Job description

Seeking Seasonal Full Time Warming Center Assistants to join our Lockport Team

Our temporary opportunities offer Sick time

Scope And Purpose Of Position

To provide needed supervision and monitoring of warming center guests and program. The centre will operate seasonally during cold winter months 7 days per week. Responsible for the general management of the program. Warming Centre assistants insures a safe, secure, comfortable, and supportive environment in a manner consistent with the philosophy, policies, and procedures of a low barrier approach to care for homeless individuals. The Warming Centre program is co-located with the Lockport Corps.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Supervise guests in the programme including coaching guests on programme policies and rules as well as potential consequences for violation of programme policies/rules.
• Address immediate basic needs, orienting the guest to the warming centre programme.
• Provide supplies to meet basic needs such as snack/meal, linens, container for their belongings and hygiene supplies.
• Provide conflict resolution, crisis intervention and support as needed.
• Assist other community providers, social services, etc. in working with guests on their Individual Service needs. Promote activities to increase competence with activities of daily living and independent living skills.
• Plan, conduct and monitor guest group meeting sessions and other activities.
• Maintain statistical accountability. Provide clear and concise daily log entries. Maintain up to date daily log/census.
• Complete shift specific tasks such as chore assignments, cleaning, laundry, intake sheets, etc.
• Maintain communication shift-to-shift in staff journal.
• Answer telephone and respond to inquiries. Provide resources and referrals.
• Conduct regular (at least once/a night) facility safety checks, including sleeping/resting areas. Communicate any needs (maintenance or repairs) in the communication journal. Any immediate safety concerns will be addressed immediately. Monitor fire/security/ alarm system.
• Commit to work schedule at least two weeks in advance, based on programme operations, there may be on-call duties as well as regular scheduled hours
• Attend mandatory staff meetings and required training sessions.
• Conduct basic intake information of each new guest
• Demonstrate cultural competence as well as integrate understanding into daily responsibilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice due to business needs.

Qualifications

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS

• High school diploma or equivalent. Additional education and training preferred,
• One – Two years of experience working in Human Services with the homeless, individuals living in poverty or experiencing SUD or mental health conditions.
• Ability to achieve and maintain CPR Certification
• Ability to diffuse crisis situations both within team settings and independently.
• Ability to document programme events and carry out scheduled or spontaneous tasks
• Capable of applying all training and skill building information

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.