Full-Time Veterinary Receptionist (Care Coordinator) - Eastgate Animal Hospital

Eastgate Animal Hospital, Inc; Cincinnati (OH); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k)

Pet discounts

Wellbeing resources

CE stipends

Résumé du poste

Eastgate Animal Hospital in Cincinnati, Ohio, is seeking a full-time Care Coordinator to join our team. You will perform administrative and customer service tasks, support hospital operations, and assist clients with scheduling, billing, and product information.

This role requires veterinary experience or strong customer service, a high school diploma, and the ability to multitask in a fast-paced environment. We offer comprehensive benefits and a culture of care for pets and people.

Qualifications

• Must be 18+ years old.
• HS diploma or GED required.
• Any prior veterinary experience is required.
• Customer service experience is required; vet receptionist experience preferred.
• Basic computer skills and ability to use practice management software.
• Ability to multitask in a fast-paced environment.

Responsabilités

• Provide excellent customer service in person, over the phone, and in stressful situations.
• Manage lobby flow, schedule appointments, and address concerns.
• Handle basic medical emergencies for pets and owners.
• Assist with medication pickups and client inquiries.
• Input data into practice management software and handle billing.
• Assist with retail sales, weigh pets, and maintain records.
• Reconcile cash drawer and perform end-of-day duties.

Connaissances

Customer service

Multitasking

Phone skills

Computer skills

Veterinary experience

Formation

HS diploma or GED

Outils

Cornerstone

Description du poste

Full-Time Veterinary Receptionist (Care Coordinator) - Eastgate Animal Hospital

PetVet Care Centers' Eastgate Animal Hospitalis currently seeking a Full-Time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Eastgate Animal Hospital in Cincinnati, Ohio,has been a trusted fixture in the greater Cincinnati area since 1968, delivering over 50 years of high-quality, compassionate veterinary care to the communities of Cincinnati, Mt. Carmel, and Clermont. What sets Eastgate apart is the breadth of their service offering — from routine wellness and dentistry to oncological services and cold laser therapy — as well as their grooming and boarding capabilities, making it a true one-stop destination for pet owners.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Any prior veterinary experience is required.
• Customer service experience is required; experience as a receptionist in a veterinary hospital or clinic is preferred.
• Basic computer skills and experience using computer systems.
• Ability to multitask and manage a multi-line phone system in a fast-paced, busy, and sometimes stressful environment.

Preferred Skills (Nice to Have)

• Experience working with animals.
  
• Knowledge of vaccines, preventatives, and other common veterinary products or services.
  
• Experience with veterinary practice management software, preferably Cornerstone.
  
• Strong multitasking, communication, and organizational skills.

Schedule

Shifts can be AM, PM or both AM and PM Monday through Friday. Must be able to work at least 1-2 Saturdays a month.

What We Offer

We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Why Consider Our Cincinnati Hospital?

At Eastgate Animal Hospital, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Eastgate Animal Hospital, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.