Full-time Universal Banker/Teller (Bilingual)

First Mid Bank & Trust; Rockford (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Full-time Universal Banker/Teller to join their dynamic team in Rockford. This role emphasizes building personalized relationships with customers, ensuring their needs are met through exceptional service and accurate transaction handling. The ideal candidate will be bilingual in Spanish and English, bringing strong customer service skills and cash handling experience. The company offers a comprehensive Total Rewards program, including healthcare benefits, paid time off, and opportunities for professional growth. If you are passionate about making a difference in customers' lives, this is the perfect opportunity for you.

Benefits

Comprehensive healthcare

Paid family leave

Generous paid time off

Tuition reimbursement

Employee Stock Purchase Plan

401K plan with company match

Qualifications

• 1+ year of customer service and cash handling experience preferred.
• Bilingual in Spanish and English strongly preferred.

Responsibilities

• Provide timely resolution to customer needs and ensure satisfaction.
• Process transactions accurately and efficiently within policy guidelines.
• Develop and maintain relationships with customers and business partners.

Skills

Bilingual (Spanish and English)

Customer Service

Cash Handling

Microsoft Office Proficiency

Education

High School Diploma/GED

Job description

Position:

Full-time Universal Banker/Teller (Bilingual)

Location:

Rockford, IL

Job Id:

4076

# of Openings:

1

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards.

Responsibilities include, but are not limited to:

• Create a quality service experience by ensuring timely resolution to customer needs and overall customer satisfaction.
• Abides by company service standards, including greeting customers and making them feel welcome to First Mid Bank & Trust
• Proficiently service customers by accepting and processing transactions with accuracy and efficiency within policy guidelines including but not limited to deposits, withdrawals, payments, check cashing, issuing cashier's checks, and additional transactions upon request.
• Gain manager assistance with any suspicious transactions.
• Obtain management approval for transactions outside authorized limits.
• Adheres to all bank compliance, security and operational policies and procedures.
• Maintains a cash drawer by performing daily balancing procedures and assist with daily operational branch duties.
• Open accounts including but not limited to checking, savings, safe deposit box, basic business related, etc.
• Performs changes to existing accounts as requested by the customer.
• Proactively looks for ways to improve processes that will improve the customer's experience and communicate those ideas to branch management.
• If applicable, allows entry of safe deposit box holders.
• Maintains professional appearance and conduct within the guidelines set forth in Employee Handbook.
• Maintains customer confidentiality.
• May participate in bank promotions, external community events, and promotional activities.
• May be required to work in other First Mid Banking centers.
• Complete other specified duties as assigned.

Sales:

• Develops and maintains relationships with business partners.
• Develops and maintains strong relationships with customers.
• Educate and encourage customers to use alternate delivery systems such as ATM, Debit Card, Online, and Mobile Banking.
• Maintains knowledge of all banking products through training courses, branch meetings, corporate communications, etc.
• Identifies growth opportunities to cross sell products and makes referrals to appropriate business lines.
• Consistently meet or exceed established goals for the position.

Qualifications

Education:

• High School Diploma/GED required.

Experience:

• 1+ year of customer service and cash handling experience and/or previous experience working in a financial institution preferred.
• Previous sales experience preferred.
• Successfully completes required compliance and First Mid training curriculum to be proficient in the basic account opening process. Advancement in this role will be based on management discretion.

Skills:

• Bilingual - fluent in Spanish and English - strongly preferred.
• Proficient in usage of Microsoft Office and computer application

First Mid Bancshares, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

Pay Range: $16.50 - $22.25 per hour

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