Full-Time Universal Banker

Ridgewood Savings Bank; Town of Hempstead (NY); Presencial; USD 38.000 - 46.000; Jornada completa

Descripción de la vacante

Ridgewood Savings Bank in Franklin Square, NY is seeking a teller to join our team. You will promote bank products, process transactions, open accounts, and provide accurate information to customers while following CIP/CDD and BSA guidelines.

The role requires a High School Diploma or equivalent, basic math, strong communication, and basic computer skills. Training is provided; the position emphasizes accuracy, compliance, and friendly service to help build banking relationships.

Formación

• High School Diploma or equivalent is required.
• Banking experience preferred or relevant experience equivalent to a year.
• Strong verbal and written communication skills.
• Basic math skills and familiarity with Microsoft Office.

Responsabilidades

• Promotes the sale of Bank products and services to customers through the bank's sales process.
• Responds to requests and proactively approach customers regarding service, products, and account information.
• Processes the opening of accounts with CIP/CDD checks and disclosures.
• Processes transactions including closing of accounts and verifies information to prevent fraud.
• Handles ATM and Debit MasterCard processing and updates core system records.
• Performs clerical tasks, filing, and updating account information.
• Maintains compliance with Regulation P and conducts customer follow-up to ensure service levels.
• Gathers product knowledge to provide accurate information to customers and answers queries.

Conocimientos

Banking experience

Verbal & written communications

Basic math skills

Knowledge of bank products

Pursuit of certification

PC proficiency

Microsoft Office

Educación

High School Diploma or equivalent

Descripción del empleo

Franklin Square
1010 Hempstead Turnpike
Franklin Square, NY 11010, USA

Description

Estimated starting salary is $831-$1,011 per week.

Skills & Education:

• High School Diploma or equivalent.
• Banking experience preferred or relevant experience equivalent to a year.
• Above average verbal and written communications skills.
• Basic math skills.
• Knowledge of Bank products and services.
• Pursuit of certification in life insurance, lending, or business banking expected.
• Proficient with the use of a Personal Computer.
• Basic knowledge of Microsoft Office.

Duties and Responsibilities Include:

• Promotes the sale of Bank products and services to customers through the bank’s defined sales process in order to maximize banking relationships.
• Adheres to and promotes the Bank’s Core Values.
• Responds to requests and proactively approach customers and prospects regarding service, products, and account information and processing requests for various banking services.
• Processes the opening of accounts by collecting and verifying identification and information as required by the Customer Identification Program and Customer Due Diligence (CIP/CDD) in accordance with the Bank Secrecy Act (BSA). Ensures customer receives/understands their appropriate account disclosures.
• Processes transactions including the closing of accounts and executes changes following established procedures. Deters fraud by validating customer identification and signatures, checking validity of all documentation received from customers, examining and collecting all pertinent pedigree information, and examining checks for endorsements. Verifies appropriate hold codes and other information such as dates, bank names, and the legitimacy and/or negotiability of all items received.
• Process ATM and Debit MasterCards for customers through core system, ensuring correct information for appropriate delivery methods and to mitigate risk.
• Performs clerical tasks assigned by Branch Management Team including filing, locating account records, scanning of work, and updating account information on the core system.
• Adheres to current shred procedures to be compliant with Regulation P.
• Analyzes and rectifies customer concerns through satisfactory verbal and written communications by following established procedures.
• Performs follow-up phone calls to customers to ensure exceptional level of service and all pending items are received.
• Acquires comprehensive knowledge of the products and services offered by the bank in order to provide accurate and relevant information to customers.
• Verifies accuracy of monetary transaction by employing basic math skills and utilization of a calculator.
• Processes various customer transactions through effective use of the Bank’s core operating system and cash dispenser or cash recycler.
• Balances daily by counting cash, adding checks, listing transaction totals, and various ledger items. Additionally, identifies and corrects transaction errors when debits and credits do not balance.
• Ensures regulatory compliance by applying bank policies and procedures when processing transactions.
• Performs scanning of checks and ensures proper bank endorsement in order to receive accurate credit and settlement in accordance with Regulation CC.
• Sells currency back to the vault as necessary in order to mitigate risk and be compliant with set cash limit.
• Submit referrals to designated areas through appropriate channels.
• Assists with training of new teller trainees, by demonstrating and teaching appropriate transaction processing, observing and correcting the trainees as they perform transactions, and assisting them in preparing to open their own teller box.

Preferred

Enthusiastic

: Shows intense and eager enjoyment and interest

Detail Oriented

: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.