Part-Time Universal Banker

Ridgewood Savings Bank; Hewlett (NY); On-site; USD 30,000 - 36,000; Part time

Job summary

Ridgewood Savings Bank is hiring a Part-Time Universal Banker in New York. The role will provide savings bank services to customers efficiently and in compliance with government regulations and bank policies.

The position involves promoting bank products, handling account openings, processing transactions, and assisting customers with inquiries while maintaining accuracy and service quality.

Qualifications

• High school diploma or equivalent required.
• Banking experience preferred or relevant experience equivalent to a year.

Responsibilities

• Promotes the sale of bank products and services through internal sales process.
• Responds to customer requests by answering questions about service, products, and accounts.
• Processes account openings by collecting and verifying identification per CIP and Regulation DD disclosures.
• Processes transactions including account closings and updates per established procedures; checks documentation for accuracy and validity.
• Orders ATM and Debit MasterCards for customers with correct information for delivery and risk mitigation.
• Performs clerical tasks for Branch Management Team and Head Teller; updates account information in the core system.
• Follows shred procedures to comply with Regulation P.
• Resolves customer concerns through verbal and written communication per procedures.
• Makes follow-up calls to ensure service quality and item resolution.
• Gains comprehensive knowledge of bank products to provide accurate information to customers.
• Verifies monetary transaction accuracy using basic math and calculator.
• Handles customer transactions via the core system and cash dispenser.
• Balances daily cash and checks; identifies and corrects balancing errors.
• Ensures regulatory compliance by applying bank policies during processing.
• Scans checks and ensures proper endorsements for accurate credit and settlement per Regulation CC.
• Sells currency to management to mitigate risk and meet cash limits.
• Assists in training new teller trainees by demonstrating procedures and preparing them to work independently.

Skills

Verbal communication

Written communication

Basic math

PC literacy

Education

High School Diploma or equivalent

Banking experience preferred

Tools

Microsoft Office

Job description

Estimated starting salary is $22.17-$26.97 per hour.

The Part-Time Universal Banker role will provide savings bank services to new and existing customers in an efficient and reliable manner consistent with government regulations and bank policy and procedures

Skills Requirements:

• Above average verbal and written communications skills preferred.
• Basic math skills
• Proficient with the use of a Personal Computer
• Basic knowledge of Microsoft Office.

Education & Experience Requirements:

• High School Diploma or equivalent.
• Banking experience preferred or relevant experience equivalent to a year.

Duties and Responsibilities Include:

• Promotes the sale of Bank products and services to customers through our internal sales process in order to maximize banking relationships.
• Responds to customer requests by answering questions regarding service, products, and account information and processing requests for various banking services.
• Processes the opening of accounts by collecting and verifying identification as required by the Customer Identification Program in accordance with BSA. Ensures customer receives appropriate disclosures in accordance with Regulation DD.
• Processes transactions including the closing of accounts and executes changes following established procedures. Deters fraud by checking validity of all documentation received from customers, examining and collecting pedigree information, examining checks for endorsements. Verifies appropriate hold codes and other information such as dates, bank names, and the legitimacy and/or negotiability of all items received.
• Orders ATM and Debit MasterCards for customers through core system, ensuring correct information for appropriate delivery and to mitigate risk.
• Performs clerical tasks assigned by Branch Management Team and Head Teller including filing, locating account records, scanning of work, and updating account information on the core system.
• Adheres to current shred procedures to be compliant with Regulation P.
• Analyzes and rectifies customer concerns through satisfactory verbal and written communications by following established procedures.
• Performs follow-up phone calls to customers to ensure exceptional level of service and all pending items received.
• Acquires comprehensive knowledge of the products and services offered by the bank in order to provide accurate and relevant information to customers.
• Verifies accuracy of monetary transaction by employing basic math skills and utilization of a calculator.
• Processes various customer transactions through effective use of the Bank's core operating system and cash dispenser.
• Balances daily by counting cash, adding checks, listing transaction totals, and various ledger items. Additionally, identifies and corrects transaction errors when debits and credits do not balance.
• Ensures regulatory compliance by applying bank policies and procedures when processing transactions.
• Performs scanning of checks and ensures proper bank endorsement in order to receive accurate credit and settlement in accordance with Regulation CC.
• Sells currency as necessary to management in order to mitigate risk and be compliant with set cash limit.
• Assists with training of new teller trainees, by demonstrating and teaching appropriate transaction processing, observing and correcting the trainees as they perform transactions, and assisting them in preparing to open their own teller box.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.