Full Time The UPS Store Manager

The UPS Store #5048; Lenexa (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading retail store seeks a Center Manager responsible for daily operations, team management, and financial oversight. The ideal candidate will possess strong leadership and management skills, with experience in retail store operations and a commitment to delivering exceptional customer service.

Qualifications

• Dynamic personality able to motivate a team.
• Two years of retail store operations experience.
• Experience managing personnel and financials.

Responsibilities

• Oversee daily operations of the retail location.
• Manage personnel tasks including recruiting and training.
• Ensure customer satisfaction and financial management.

Skills

Leadership skills

Customer service

Financial management

Team motivation

Strong computer skills

Education

Post high school education

Advanced education degree

Tools

Microsoft Office

Adobe Suites

Job description

The Center Manager is responsible for the day-to-day operations of this retail location. He or she will open and close the center, manage productivity and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. The Center Manager is ultimately accountable for profit/loss, continuous improvement, service delivery levels, personnel management, and business development.

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Performs personnel management, which includes recruiting, training, scheduling, and coaching associates
• Schedules work assignments and facilitates weekly or monthly staff meetings
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages Center financials and prepares/provides reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required, including personnel and financial management experience
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Willing to accept full accountability for Center operations