Full-time Teller, Shaler

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 21,000 - 28,000; Full time

Job summary

Dollar Bank is seeking a Teller to deliver exceptional customer service at the branch. You will handle deposits, withdrawals, and loan payments for both retail and business accounts while aiming to exceed referral goals.

You will operate teller windows, maintain accurate balances, and use computer systems to access account information. The role requires a high school diploma or GED and occasional travel to training.

Qualifications

• High school diploma or GED required.
• Ability to travel as needed to training.

Responsibilities

• Process transactions on all retail and corporate accounts, including deposits, withdrawals, transfers, loan payments, and cash advances.
• Meet established referral goals.
• Maintain cash flow and security drawers, terminals, and other valuables.
• Manage a teller window while maintaining a balanced record.
• Multitask to shift from transaction to transaction efficiently.
• Count money accurately using arithmetic skills.
• Access account information using computer systems.
• Attend required classes to deepen knowledge of bank products and guidelines.
• Provide high-quality customer service while processing transactions.
• Maintain a professional appearance and conduct at all times.
• Follow risk management and regulatory procedures as required by the bank.

Skills

Cash handling

Customer service

Attention to detail

Mathematical accuracy

Computer literacy

Education

High school diploma or GED

Tools

Banking software

Job description

Job Overview: The Teller serves as a key team member, dedicated to providing exceptional customer service and fostering a welcoming banking experience. As the first point of contact, this position is responsible for engaging with customers, building strong relationships, and providing personalized assistance. Key responsibilities include processing various financial transactions, such as deposits, withdrawals, and loan payments, for both retail and business accounts. The Teller is also equipped with the necessary training and resources to identify opportunities for referrals, helping customers discover additional banking solutions that meet their needs.

Qualifications

• High school diploma or GED required.
• Ability to travel as needed to training.

Principal Activities and Duties

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Meet established referral goals.
• Maintain cash flow and security drawers, terminals, and other valuables.
• Manage a teller window while maintaining an acceptable balancing record.
• Multitasking skills to quickly shift from transaction to transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Process transactions in an accurate and efficient manner while providing quality customer service.
• Maintain a professional appearance and always conduct yourself in a professional manner.
• Maintain the highest level of professional integrity and ethics.All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing, and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.