Full-time Teller, Port Arthur

Five-Point-Credit-Union; Port Arthur (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Five-Point-Credit-Union is seeking a Teller to handle deposits, withdrawals, loan payments, and other cashier functions. You will balance daily transactions, assist with ITM video Teller center tasks, and support other Tellers as needed while delivering professional member service.

Requirement includes a high school diploma and strong customer service skills; experience with currency and checks is preferred for full-time roles; availability Monday–Friday and rotating Saturdays is expected, with

Qualifications

• Education: High school graduate or equivalent.
• Experience: Extensive customer service experience; minimum one year handling currency and checks for full-time roles.
• Skills: Excellent interpersonal and communication abilities; comfortable with technology and video communication.
• Other: Good math, data entry, and ability to operate related computer applications and equipment.

Responsibilities

• Provide a variety of paying and receiving functions including deposits, withdrawals, loan payments, cashier's checks, and cash advances.
• Balance daily transactions and verify cash and check totals.
• Perform assigned side-jobs and assist Tellers, including the Live Teller Center.
• Provide real-time teller assistance to members from a centralized location via video ITM and communicate professionally.
• Perform the most complex Teller functions as needed and ensure prompt, professional member service.
• Establish and maintain professional relationships with members.

Skills

Customer service

Interpersonal skills

Communication skills

Technology proficiency

Math Skills

Data entry

Education

High school diploma or equivalent

Tools

Cash handling equipment

Interactive Teller Machine (ITM)

Adding machine / calculator

Typewriter / office machines

Job description

Must be available to work: Monday - Friday 8:30am - 5:30pm and rotating Saturdays 8:45am - 1:30pm

Responsible for providing a variety of paying and receiving functions, including processing deposits, withdrawals, loan payments, cashier's checks, and cash advances. Balances each day's transactions and verifies cash and check totals. Performs specific assigned side-jobs and assists other Tellers with a variety of duties as required, including the Live Teller Center. Responsible for providing real time teller assistance to members from a centralized location through video transmission via the Interactive Teller Machine (ITM). Interactive Video tellers must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner. Performs most complex Teller functions as needed. Ensures that members are promptly and professionally served.

ESSENTIAL JOB DUTIES

• Assumes responsibility for the efficient, effective, and accurate performance of Teller functions.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.

NON-ESSENTIAL JOB DUTIES

• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
• Assumes responsibility for related duties as required or assigned

MINIMUM QUALIFICATIONS

Education/Certification: High school graduate or equivalent is required.

Required Knowledge: Knowledge of the fundamentals of quality customer service. Currency and check handling knowledge is required for full-time positions.

Experience Preferred: Extensive customer service experience. Minimum one year experience handling currency and checks is required for full-time positions.

Skills/Abilities: Excellent interpersonal and communication skills. Professional appearance and attitude. Must be comfortable and proficient with technology devices and services and able to effectively communicate with members through video in a professional member-engaging manner. Good math skills. Ability to operate related computer applications and business equipment including personal computer, adding machine, typewriter, copy machine, coin and money counting machines, and telephone. Good typing/data entry skills.

PREFERRED QUALIFICATIONS

Preferred Knowledge: Currency and check handling knowledge is preferred for part‑time positions. Basic understanding of financial operations is preferred. Knowledge of teller operations is preferred for full‑time positions.

Experience: Minimum six months experience handling currency and checks is preferred for part‑time positions. Teller or related experience is strongly preferred. Skills/Abilities: Ability to fluently speak and read in both English/Spanish.

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

STOOPING: Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.

STANDING: For prolonged periods of time on busy lobby days. On a regular basis, stands about 80% of working time.

WALKING: Especially for long distances.

FINGER DEXTERITY: Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together.

GRASPING: Using fingers and palm on an object.

FEELING: Perceiving sensual characteristics of objects including size, shape, texture, temperature, etc. through touch.

TALKING: Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

REPETITIVE MOTIONS: Movements frequently and regularly required using the wrists, hands, and/or fingers.

AVERAGE HEARING: Able to hear average or normal conversations and receive ordinary information.

AVERAGE VISUAL ABILITIES: Average, ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery.

PHYSICAL STRENGTH: Light work. Exerts up to 50 lbs. occasionally. Lifts up to 10-15 lbs. frequently.

WORKING CONDITIONS None: No hazardous or significantly unpleasant conditions (such as in a typical office).

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.