Full-Time Teller - Ottawa

The Union Bank Company; Ottawa (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Full-Time Teller to join their Ottawa branch. This role is pivotal in delivering exceptional customer service and managing cash transactions while promoting various banking products. You will be responsible for ensuring a positive client experience through efficient service and problem resolution. Join a community that values growth and offers a supportive environment where you can thrive professionally. With benefits like an Employee Stock Ownership Plan and tuition reimbursement, this position is perfect for those looking to build a rewarding career in banking.

Benefits

Employee Stock Ownership Plan (w/ company match)

Paid Time Off

Tuition Reimbursement

Qualifications

• High school degree preferred with cash handling experience.
• Ability to lift 25 lbs and manage difficult situations.

Responsibilities

• Perform comprehensive customer transactions and services efficiently.
• Assist customers with account problems and recommend bank products.
• Balance cash drawer and ensure compliance with policies.

Skills

Cash Handling

Customer Service

Sales Skills

Problem Solving

Education

High School Diploma

Job description

Join a Community That Cares – Grow Your Career at The Union Bank Company!

Benefits offered:

• Employee Stock Ownership Plan (w/ company match)
• Paid Time Off (in addition to 10 paid holidays, 1 floating holiday, & birthday)
• Tuition Reimbursement
• And more!

We are currently searching for Full-Time Teller for our branch in Ottawa, OH!

Under the direction of the Head Teller, the Teller supports the company’s core values and focuses on providing an exceptional client experience. The Teller performs comprehensive cash receipt and payment services in accordance with financial institution procedures. Additionally, this person will perform a variety of customer savings, checking and credit account transactions, as well as customer services such as, but not limited to, sales of cashier’s checks, gift cards, etc. The Teller also offers and opens deposit products, and deposit related products, while referring other bank products to the appropriate bank team member.

Primary Responsibilities:

Teller and Customer Service Responsibilities:

• Responsible for performing comprehensive, prompt, and efficient customer transactions and services.
• Assists customers with resolution of account problems and issues.
• Receives checks for cash and for deposits to accounts, verifies amounts, examines checks for proper endorsement and possible fraud, and enters deposits into computer system.
• Cashes checks and processes withdrawals; pays out money after verification of customer and balances.
• Recommends the best bank products, including checking accounts, to customers by using the Service Excellence Process and asking for the business.
• Identify sales opportunities at the Teller counter and at the drive thru and make professional referrals to other team members for products and services that you cannot open yourself.
• Participates in sales goals that may be established by management for such items as, but not limited to, debit cards, credit cards, digital and mobile banking, and referrals for other bank products and services.
• Offers, opens, and refers, where appropriate, other financial institution products and services such as consumer and mortgage loans, checking and savings accounts, Wealth Management, Treasury Management, Commercial, deposit and loan products, merchant services, IRAs, certificates of deposit, safe deposit boxes, etc.
• Cross-sells financial institution services such as safe deposit boxes, savings, CDs, online & mobile banking, debit cards, credit cards, etc.
• Receives and processes mortgage, consumer loan and other payments and ensures the payments match balances due.
• Places holds on accounts, as necessary, for uncollected funds.
• Counts, verifies and packages coin and currency for buy/sell to vault and Fed.
• Balances cash drawer at the end of the shift and compares totaled amounts to computer generated proof sheet. Reports any discrepancies to the supervisor, as necessary.
• Is responsible for checking night depository bags and recording proper information on the financial institution’s forms.
• Assists in the bank-by mail function, where available.
• Comply with all department and company policies and procedures.

Branch Operations:

• Keep abreast of changes in products, policies, and procedures, and attend training as needed.
• Ensures that the Teller station is orderly and properly stocked with forms, supplies, etc.
• Reports malfunctions of Teller terminals and other equipment used at Teller station.
• May be responsible for bank opening/closing.
• Promote and maintain positive relations with all contacts, customers, potential customers, and team members.
• Contribute to the fulfillment of department and company objectives and goals.
• Performs other duties as assigned.

Special requirements for the position:

• Prefer a high school degree and cash handling experience.
• Must be able to lift 25 lbs.
• Must have the ability and dexterity to count money.
• Must have the capability to work under stress and manage difficult situations.

**It is encouraged that all applicants attach a resume when applying.

The Union Bank Company is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see Human Resources should you have any questions about this policy or these job duties.

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at
419-659-2141.

The Affirmative Action Plan narrative is available to all employees and applicants upon request Monday-Friday from 8-5 in the Human Resource Department.

Equal Opportunity Employer, including disabled and veterans.