Full-Time Teller: New Berlin Branch

UW Credit Union; New Berlin (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

UW Credit Union is hiring a Full-Time Teller in New Berlin to join their dedicated team. This role involves handling transactions, fostering member relationships, and offering financial product recommendations. The organization values customer service excellence and provides extensive training for a rewarding career in a supportive environment.

Benefits

21.5+ days of annual paid time off

2 weeks paid caregiver leave

Competitive Medical, Dental and Vision plans

401k company match

Variable bonus reward

Qualifications

• 1 year of customer service experience.
• Confidence with cash handling and transactions.
• Excellent interpersonal and professional skills.

Responsibilities

• Welcome and assist members at the New Berlin branch.
• Ensure accurate handling of member requests at the Teller line.
• Build relationships with members and understand their needs.

Skills

Customer Service

Cash Handling

Interpersonal Skills

Teamwork

Education

High School Diploma or equivalent

Job description

Overview

UW Credit Union is hiring a Full-Time Teller to join our member-focused, hardworking team at our New Berlin branch.

Why This Job Is Right for You

Are you looking for a new opportunity to be yourself, make a difference and build your career? Do you enjoy creating meaningful connections? Is top-notch customer service where you shine?

As a Full-Time Teller, you are an essential part of our branch team. You will accurately handle teller transactions while recognizing opportunities to recommend UW Credit Union products and services that alignwith our members’ financial goals. Through these interactions, you will build strong and trustworthy relationships with members at your branch.

If this sounds like a team and culture you want to join, we want to talk to you!

Why Work for UW Credit Union?

Join one of Wisconsin’s premier financial institutions, a 2024 Top Workplaces USA and multi-year recipient of Madison Magazine’s Best Places to Work, Wisconsin State Journal’s Top Workplaces, and Milwaukee Journal Sentinel’s Top Workplaces to receive:

• 21.5+ days of annual paid time off
• 2 weeks paid caregiver leave
• 2.5 weeks paid new child parental leave
• 2 days paid volunteer time
• 11 paid holidays (includes your birthday!)
• 401k company match of up to 5%, plus approximately 4% discretionary match
• Variable bonus reward
• Competitive Medical, Dental and Vision plans, including domestic partner eligibility
• Employee Assistance Program

Responsibilities

What You'll Do

• Welcome and assist members at our New Berlin branch, representing UW Credit Union.
• Strive to meet performance goals in line with our Members for Life Sales & Service Philosophy.
• Keep a good understanding of all UW Credit Union products and services.
• Ensure accurate and efficient handling of member requests at the Teller line.
• Follow UW Credit Union's Cash Management policies and procedures.
• Investigate potential errors in Teller transactions and communicate with affected members.
• Build relationships with members, understand their needs, offer recommendations, and make referrals when appropriate.
• Look for ways to exceed our members' expectations.
• Work with your branch team to address member and branch needs.

Qualifications

What You'll Need to Succeed

• High School Diploma or equivalent
• 1 year of customer service experience
• Confidence with cash handling and transactions
• Demonstrates ability to work with customers of all ages and backgrounds
• Excellent interpersonal and professional skills
• Team player that can confidently jump in where and when you are needed
• Ability to work in an autonomous environment

Important Information to Know

• On-boarding and training is a top priority for UW Credit Union
• Continuous learning and development opportunities including but not limited to transparent dialogs, resources, tools, and technical learning modules

UW Credit Union is dedicated to cultivating a workplace that fosters a sense of belonging for all individuals and proudly upholds the principles of Equal Employment Opportunity (EEO). We highly value the unique perspectives and qualities that each person brings to our organization. Our recruitment, hiring, development, and promotion processes are based on an individual’s qualifications and demonstrated abilities. Our policy is to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other characteristics protected by federal, state, or local laws. If you require a reasonable accommodation for any part of the employment process, please [e-mail].