Full Time Teller, Hyde Park, Boston, MA

Santander Bank, N.A.; Boston (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading financial services provider as a Full Time Teller in Hyde Park, Boston. This role emphasizes exceptional customer service, cash handling, and adherence to bank policies. Ideal candidates will have strong communication skills and a passion for helping customers. Opportunities for growth and collaboration await you in a supportive environment.

Qualifications

• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.

Responsibilities

• Provide exceptional customer service and assist with banking needs.
• Process transactions including deposits, withdrawals, and transfers.
• Recognize opportunities to cross-sell bank products.

Skills

Customer Service

Bilingual

Attention to Detail

Effective Listening

Education

High School Diploma

Job description

Join to apply for the Full Time Teller, Hyde Park, Boston, MA role at Santander Bank, N.A.

Your Journey Starts Here

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

Responsibilities

1. Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times, and assisting with their banking needs.
2. Process transactions, including deposits, withdrawals, and transfers.
3. Handle cash and maintain accurate cash drawer balances.
4. Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
5. Recognize opportunities and cross-sell bank products to deepen customer relationships.
6. Engage customers and leverage digital tools to educate them on self-service options.
7. Assist with custodianship, audits, and other operational tasks.
8. Maintain a clean and organized work area, to create a welcoming environment for customers.
9. Support nearby branch locations based on business needs.

Qualifications

• High school diploma, GED, or equivalent education or work experience.
• 6+ months cash handling experience.
• 6+ months demonstrated customer service experience.
• Bilingual in Spanish and/or Haitian Creole.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate concerns of risk.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfortable using digital tools and technology.
• Energetic, organized, and able to multi-task in a fast-paced environment.
• Attention to detail and accuracy.
• Basic computer proficiency and math skills.
• Willing to work branch hours, including weekends and evenings.