Full-time Teller, Crafton

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 21,000 - 26,000; Full time

Job summary

Dollar Bank, FSB in Pittsburgh is seeking a Teller to deliver exceptional customer service and a welcoming banking experience. You will process deposits, withdrawals, loan payments, and transfers, while building relationships and identifying referral opportunities.

The role emphasizes accuracy, cash management, and fulfilling compliance standards, with training provided to grow product knowledge and service excellence.

Qualifications

• High school diploma or GED required.
• Ability to travel to training as needed.
• Strong customer service skills and a professional demeanor.
• Ability to balance cash drawer and handle transactions accurately.

Responsibilities

• Process transactions through teller equipment for all accounts, including deposits, withdrawals, transfers, loan payments, and cash advances.
• Meet referral goals and identify opportunities to offer banking solutions.
• Maintain cash drawer, terminals, and valuables with accuracy and security.
• Manage teller window while maintaining balanced cash and records.
• Provide accurate, efficient service with a professional appearance and integrity.

Skills

Customer service

Cash handling

Attention to detail

Multitasking

Arithmetic skills

Computer literacy

Education

High School diploma or GED

Tools

Banking software

Teller equipment

Job description

The Teller serves as a key team member, dedicated to providing exceptional customer service and fostering a welcoming banking experience. As the first point of contact, this position is responsible for engaging with customers, building strong relationships, and providing personalized assistance. Key responsibilities include processing various financial transactions, such as deposits, withdrawals, and loan payments, for both retail and business accounts. The Teller is also equipped with the necessary training and resources to identify opportunities for referrals, helping customers discover additional banking solutions that meet their needs.

Education and Experience Requirements:

• High school diploma OR GED required.
• Ability to travel as needed to training.

Essential Functions:

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Meet established referral goals.
• Maintain cash flow and security drawers, terminals, and other valuables.
• Manage a teller window while maintaining an acceptable balancing record.
• Multitasking skills to quickly shift from transaction to transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Process transactions in an accurate and efficient manner while providing quality customer service.
• Maintain a professional appearance and always conduct yourself in a professional manner.
• Maintain the highest level of professional integrity and ethics.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank's risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.