Full Time Team Member - The UPS Store #3744 - 3616 Far West Blvd Ste 117 Austin, TX 78731

The UPS Store 3744/5032/7825; Austin (TX); On-site; Full time

Job summary

A leading retail service provider is looking for friendly, hard-working Center Associates in Austin. This role involves processing packages, delivering exceptional customer service, and operating office equipment. Ideal candidates possess strong communication skills, a high school diploma or GED, and a positive demeanor. Join a dynamic team serving the Northwest Hills community, with opportunities for individuals who thrive in a fast-paced environment.

Qualifications

• Previous retail sales experience preferred.
• Strong computer and internet skills required.
• A friendly and helpful demeanor is essential.

Responsibilities

• Delivers outstanding customer service to walk-in customers and phone inquiries.
• Maintains a clean, organized, and safe working environment.
• Takes ownership of the customer's shipping needs and offers viable solutions.

Skills

Customer Service

Computer Skills

Phone Skills

Verbal Communication

Written Communication

Reliability

Education

High School Diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

Looking for friendly, hard-working team members to ship packages, process amazon returns, sort mail, and more!

Starts at $15/hr.

35-40 hours per week.

Weekend availability is a plus!

Serving Northwest Hills and surrounding neighborhoods.

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds