Full-Time Team Lead

skyzone; Roanoke (VA); On-site; USD 38,000 - 48,000; Full time

Job summary

Sky Zone is seeking a Team Lead to manage daily operations at our Roanoke park. This full-time, on-site role asks for hands-on leadership across Sales & Service, Parties & Events, and Food & Beverage/Facilities to drive guest satisfaction and park performance.

You'll step in as MOD when leadership isn't on-site, coach team members, and maintain safety, cleanliness, and process standards while delivering WOW service to guests. 18+ and 2 years of ops/leadership experience required.

Qualifications

• Minimum of 2 years of progressive experience in operations or guest-facing roles.
• Prior supervisory or leadership experience.
• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.
• Availability to work evenings, weekends, and holidays when the park is busiest.
• Must be at least 18 years old.

Responsibilities

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety, and team accountability.
• Lead guest interactions and oversee Sales & Service, Parties & Events, and F&B/Facilities as needed.
• Coach team members to maximize conversions and deliver consistent guest satisfaction.
• Maintain cleanliness and safety standards and ensure open/close procedures are executed.

Skills

Ops experience

Leadership

POS systems

MS Office

Teams

Tools

POS systems

MS Office

Teams

Job description

Team Lead

Full-time

Onsite

Department: Operations

Reports to: General Manager

Travel: N/A

FLSA: Non-Exempt

WHO WE ARE:

At Sky Zone, our mission is to enrich lives through the power of boundless play - whether that's on the trampoline court, behind the scenes, or at the corporate level. We believe play fuels confidence, connection, and joy, and we're proud to create experiences that reflect that purpose in everything we do.

As the leader in active indoor entertainment, we host unforgettable birthdays, team events, and school parties across the country. Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.

Our culture is shaped by our core values: We Play Without Limits , Ignite Innovation , Grow Together , Fuel Joy , and Serve Big, Give Bigger . Whether in a park or a boardroom, these values guide how we lead, collaborate, and show up for each other and for the communities we serve.

WHO YOU ARE:

Team Lead is a hands-on, early-leadership role built for high-potential individuals ready to step up. You'll rotate through key operational areas - Sales & Service, Parties & Events, and Food & Beverage/Facilities - gaining real responsibility, leadership experience, and the skills to run a shift like a pro.

No need to be a fully developed manager just dependable, driven, and ready to learn. You're the kind of person who shows up, jumps in, and sets the tone. When senior leaders aren't on-site, we'll count on you to step in as Manager on Duty (MOD) and keep the park running strong.

HOW YOU BRING OUR MISSION TO LIFE:

Leadership & Operations

• Act as Manager on Duty (MOD) when GM/OM are not present, ensuring operational excellence, safety compliance, and team accountability.


• Provide proactive, on-the-floor leadership by coaching, supporting, and delegating to Team Members across all departments.


• Step into any operational area as needed (Programs, Café, Front Desk, Events, etc.) to maintain seamless guest experiences and operational flow.


• Deliver timely communication of guest issues, operational challenges, or safety concerns to the Management Team.

Guest Experience & Sales

• Drive membership and program sales by engaging guests, identifying opportunities, and promoting park offerings.


• Create memorable guest interactions by modeling service excellence and mentoring Team Members in customer engagement.

Safety & Compliance

• Enforce all safety policies and complete incident reports when necessary.


• Ensure all opening, closing, and shift procedures are executed with consistency and accuracy.


• Maintain cleanliness and operational readiness of the park throughout the shift.

Rotational Leadership Development

• Sales & Service Lead Drive front desk performance and membership sales while delivering service excellence.


• Lead guest interactions with a focus on Sky Zone's \"WOW\" service standards.


• Coach team members to maximize conversions and deliver consistent guest satisfaction.

Parties & Events Lead

• Oversee execution of birthday parties, group events, and corporate outings delivering on positive memorable experiences.


• Manage scheduling, staffing, and upsell opportunities for all party and event programs.


• Ensure operational consistency and guest delight from booking to event completion.

F&B & Facilities Lead

• Manage inventory and ordering of all cafe items.


• Ensure health and safety standards are maintained in accordance with all inspection requirements/guidelines.


• Oversee maintenance of equipment, attractions, and cleanliness across the park ensuring all is safe, clean, and in good working condition.


• Lead facilities projects to elevate the guest experience and maintain a \"best-in-class\" look and feel.

*Part-time Flex Lead (not available at all park locations)

• Available primarily on weekends to help drive service and engagement.


• Rotates as needed to cover breaks and time off for other Leads.

WHAT YOU BRING TO THE TEAM:

• You must be at least 18 years of age or older.


• Minimum of 2 years of progressive experience in operations or guest-facing roles, ideally in a fast-paced environment.


• Prior supervisory or leadership experience.


• Background in retail sales, food & beverage, amusement/entertainment, or recreation strongly preferred.


• Basic proficiency with technology, including point-of-sale (POS) systems and tools like Microsoft Office Suite and Teams; comfortable learning new platforms as needed.


• Availability to work evenings, weekends, and holidays when the park (and the magic) is most alive.


• Reliable, self-motivated, organized, and eager to grow into highe