Full-Time Team Lead

CircusTrix, LLC; Holland (MI); On-site; USD 60,000 - 80,000; Part time

Job summary

As a Team Lead at Sky Zone, you will oversee park operations and support team members to ensure a safe and enjoyable environment for guests. This role requires leadership, customer service experience, and a commitment to maintaining cleanliness and safety in a high-energy, fun atmosphere. If you thrive in a lively environment and enjoy being hands-on, this is the role for you!

Qualifications

• Demonstrates leadership and initiative.
• 6 months experience in customer service.
• Proficient in technology like MS Office and POS systems.

Responsibilities

• Provide on-the-spot leadership in the park.
• Assist team members in various departments.
• Ensure safety and cleanliness throughout the park.

Skills

Leadership

Customer Service

Organization

Tools

MS Office Suite

Point of sale (POS) systems

Job description

Sky Zone – Who are we?
We’re the people that like to exercise but LOVE to have fun. We’re ambitious, fearless, and refuse to be confined. We not only think outside the box we MOVE outside the box too!

That’s why we’re the largest active entertainment park operation in the world. With well-known brands like DEFY, Sky Zone, and Rockin’ Jump spanning the globe, we’re a place where children, teens, and even parents can shake up the norm and play!

About the Role

RESPONSIBILITIES

Team Leads report to and support the park’s management team by being out in the park providing on-the-spot leadership where needed. When things are busy, they’re the first to jump in where help is needed most. They’re also responsible for providing Managers with important updates or customer service issues if the park is busy and other Team Members can’t leave their station.

Responsibilities include –

• Providing the necessary delegation to Team Members so shifts across all departments can run as smoothly as possible.
• Providing hands-on support to Team Members by jumping into any department when extra help is needed (i.e. café, birthday parties, front desk, etc.).
• Execution of membership sales at the front desk and being on the lookout for potential sales opportunities while walking the park or assisting in other departments (by creating memorable moments for our guests, providing guests with information, and educating guests on our offerings when the opportunities present themselves).
• Helping to enforce park safety policies and ensure the park is running smoothly. Educating other Team Members in the moment if there’s an issue with guest safety that’s not being corrected.
• Help maintain a clean environment and perform janitorial duties throughout the shift.
• Complete any incident reports that happened during the shift.
• Assist with initiating and coordinating opening or closing park procedures.
• Help ensure any additional shift duties outlined for that day are complete before leaving.

QUALIFICATIONS

• 18 years of age or older.
• Demonstrates leadership and initiative either through a formal leadership role or within their work, schooling, or extracurricular experiences.
• Minimum of 6 months of work experience ideally within a high-volume customer service industry such as retail, restaurant, fitness, or recreation.
• Retail sales and/or amusement park or entertainment industry experience are all considered a plus.
• Able to stand for long periods of time and lift a minimum of 20 pounds.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Is available to work nights, weekends, and holidays as needed.
• Is reliable, coachable, self-motivated, and organized.

Compensation: $14.00/hr.

Sky Zone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.

Welcome to Sky Zone!

We're the world's largest brand of indoor entertainment parks. (And we invented them, it's true!)

To put it another way: We're the place where nothing gets in the way of play. That means we build incredible parks that are cleaner, safer, and better designed for your family. It's everything you might want with amazing people running the show. (We even know how to get a little wildish at times.)

If you're looking for the best spot to play as a family, come visit us at Sky Zone, because play rules here.