Full-Time Supervisor, Willowbrook Mall

Levi Strauss & Co.; Houston (TX); On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

401K match

Product discount 60% off

Paid time off

Job summary

Levi Strauss & Co. in Houston (Willowbrook Mall) is seeking a Supervisor to lead a busy store team and model exceptional service.

You will coach associates on sales techniques, product knowledge, and policy compliance, while resolving customer concerns in partnership with the store manager. You will participate in training for new hires, help drive engagement and retention, and oversee cash handling and replenishment activities to meet daily goals.

Qualifications

• Progressive retail leadership experience and proven skills in supervising, coaching and training.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Strong customer service and communication skills.

Responsibilities

• Create a high energy store experience and coach associates on sales training.
• Proactively resolve consumer concerns in line with policy and store leadership.
• Train and onboard new hires on LS&CO culture, product knowledge and loss prevention.
• Partner with store management to set expectations and drive engagement and retention.
• Deliver performance feedback in collaboration with store management.
• Manage cash handling and merchandising operations and ensure policy compliance.
• Supervise the store team in the absence of other managers and support sales goals.

Skills

Retail leadership

Coaching

Training

Customer service

Education

High school diploma or GED

Job description

You're an original. So are we.We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.Where we lead, others follow. For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi's, Dockers, Denizen and Signature by Levi Strauss & Co.Supervisor contribute as an integral member of the store management team by contributing to the successful implementation of strategies and operational excellence that ensure brand equity, customer satisfaction and financial growth.About the RoleCreates a high energy, compelling store experience by engaging consumers and modeling appropriate service behaviors to other associates, supervising and providing consistent coaching on sales training process in order to ensure the highest level of service and sales.Proactively resolve consumer concerns in a manner consistent with company policy and with consumer satisfaction in mind. Partner with store manager on elevated consumer issuesParticipates in training process for new hires and current employees on LS&CO culture, product knowledge, service practices, loss prevention, store policy and programs and other associate responsibilities.Partner with store management to set expectations, coach and contribute to an environment that encourages engagement, retention and talent. Deliver formal performance feedback in partnership with store managementEfficient handling of all cash handling and merchandise operations such as shipment processing, floor set, markdown, and replenishment systems while maintaining standards. Perform store procedures in compliance with store policy.Works with the Store Manager, and/or Associate Manager and Assistant Store Manager(s) to flex store business strategies and meet or exceed established store and individual sales and performance goals dailySupervises store team in the absence of another member of management.Comply with all Levi's Stores policy, procedure, and programs, able to follow directives of store managementAbout YouEnjoy being busy and juggling multiple tasks, accomplishing multiple tasks in a fast-paced and deadline-oriented environmentYou are a collaborative role model exhibiting behaviors aligned with company culture of inclusion and belonging.Is self-starter with a growth mindset, enjoys learning new tools and adaptable to new initiativesProgressive retail leadership experience and proven skills in supervising, coaching and trainingAbility to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shiftsAbility to perform all essential job functions and able to lift up to 40 pounds. While performing the duties of the job the employee may be required to stand, walk, kneel, squat, crouch, bend, stoop, talk and hear. The employee is occasionally required to reach with hands and arms, to type, reach overhead, and climb ladders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Must have reliable transportationHigh school diploma or GED preferredWe put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we've got you covered. Here's a small snapshot:401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.Five hours of paid volunteer time per month with nonprofit organizationsProduct discount of 60% off regular-price merchandisePaid Family LeaveOur policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.Life-Enhancing Perks:Full-Time Employees:Unwind & Recharge: 3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.Health & Wellness: Immediate medical, dental, and vision coverage. Free Medical Premiums w/Live.Full-Time & Part-Time Employees:Make a Difference: Paid volunteer hours & charity donation matching up to $2000/year.Live in Levi's: 50% employee discount.Retire Sooner: 125% match on your 401k, up to 6%! That's getting $1.25 for each $1 you put in. Free $$$.Level Up: Grow here, don’t just work somewhere. Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.LOCATIONHouston, TX, Willowbrook MallFULL TIME/PART TIMEFull timeCOMPENSATIONThe pay range for this role is from the higher of the required minimum wage based on local, state, or federal requirements or $15.55 - $25.90 per hour, varying with experience and qualifications.Current LS&Co Employees, apply via your Workday account.Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law. Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes. We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment. We may ultimately pay more or less than the posted range based on several factors. However, LS&Co pays at least the local, state or federal minimum wage, whichever is higher. The amount a particular employee will earn within the wage range will be based on several factors including, but limited to, relevant education, qualifications, experience, skills, seniority, store location, performance, shift, travel requirements, sales or revenue-based metrics, and business needs (LS&Co.) offers a total rewards package that includes competitive pay, incentive plans, and a wide array of benefits designed to help you, and your family stay healthy, meet your financial goals, and balance the demands of your work and personal life. These benefits include paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees. The amount and availability of any bonus, benefits or other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.