Full-Time Store Team Leader

Goodwill of Central and Southern Indiana, Inc.; Macomb (IL); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Continuing education and leadership development

Comprehensive health, life, dental, and vision insurance

Generous paid time off (PTO)

Retirement planning options

Free mental health support services

Job summary

Goodwill of Central and Southern Indiana, Inc. is hiring a full-time Store Team Leader in Macomb, IL. This position supports the management team, overseeing daily operations and employee development while promoting Goodwill's mission and values.

The ideal candidate will exhibit strong leadership skills and a customer-focused approach, with responsibilities that include staff training, operational efficiency, and financial stewardship. Benefits include comprehensive health insurance, generous paid time off, and continued education opportunities.

Qualifications

• Candidates should demonstrate capability through experience.
• Experience in service-related industry preferred.
• Ability to articulate thoughts effectively in various formats.

Responsibilities

• Provide coaching and training to hourly employees.
• Complete day-to-day operational tasks efficiently.
• Act as a steward of financial resources and track sales.

Skills

Coaching

Communication Skills

Customer Focus

Technical Knowledge

Critical Thinking

Education

None required; prior experience necessary

Job description

Position Status: Full-Time | Hourly Rate: $16.50 | Location: 1522 East Carroll St., Macomb, IL 61455.

Job Summary

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

Responsibilities

• Staff Management and Development – 30%: Provides coaching and training to hourly employees on daily tasks, participates in recruitment process including pre‑screening and interviewing candidates, and seeks out opportunities for professional development.
• Operations – 60%: Completes day‑to‑day tasks, suggests efficiency improvements, integrates and represents Goodwill’s Mission, Vision, and Values to internal and external customers.
• Financial Management and Reporting – 10%: Acts as steward of resources, tracks and measures day‑to‑day sales, production goals and donations.

Required Competencies

• Level of Education: None required; candidates should demonstrate capability and articulate how prior experience will allow them to contribute.
• Supervisory Expertise: Oversees work of others directly or indirectly in a service‑related industry.
• Coaching: Provides timely guidance and effective feedback.
• Communication Skills: Articulates thoughts in oral, written, and digital formats and listens to customer needs.
• Customer Focus: Provides excellent service to internal and external customers.
• Technical Knowledge: Familiarity with computers and relevant software.
• Results‑Oriented: Recognizes important results and takes steps to achieve goals.
• Critical Thinking: Uses judgment to identify strengths and weaknesses of alternative solutions.
• Ethical: Adheres to procedures, maintains confidentiality, and follows Goodwill values.

Preferred Competencies

• Industry Expertise: Experience working in a warehouse environment and knowledgeable of planning, inventory control, equipment maintenance, teamwork, documentation, and data entry.

Other Requirements

Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.

Physical Work: Ability to spend >8 hours in various postures, lift 10‑50 pounds, and manage exposure to moderate noise and temperature variations.

Benefits

• Continuing education and leadership development as well as tuition reimbursement.
• Comprehensive health, life, dental, and vision insurance.
• Generous paid time off (PTO) and paid holidays.
• Vacation and parental leave.
• Short‑and long‑term disability plans.
• Nationally recognized preventive health and wellness program.
• Section 125 pre‑tax spending accounts for health care and dependent care.
• Discount programs, including 20% discount off Goodwill retail stores.
• Retirement planning options with generous company match.
• Free mental health support services with up to 15 free counseling sessions.
• Free nurse health coaching services on site.
• Daily pay options.

EEO Statement

Goodwill is an Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, veteran status, or any other characteristic protected by law.