Full Time Store Manager - Park City Center

Build-A-Bear Workshop - Canada; Lancaster (Lancaster County); On-site; USD 45,000 - 70,000; Full time

Job summary

At Build-A-Bear Workshop, the Chief Workshop Manager plays a crucial role in ensuring an exceptional store experience for both guests and associates. This leadership position requires a proven track record in retail management, focusing on team success and operational excellence while embracing the company’s core values.

Qualifications

• 2 years of store management experience in a customer-centric business.
• Proven ability to recruit, hire, and train teams effectively.
• Basic understanding of payroll and applicant tracking systems.

Responsibilities

• Accountable for achieving financial goals and operational efficiency.
• Responsible for team development and training.
• Develop strategies to increase sales and control expenses.

Skills

Team Leadership

Customer Service

Operational Efficiency

Education

High school diploma or GED equivalent

Associate’s degree in business, management, or a related field

Tools

POS System

Store Force

UKG

Microsoft Outlook

Job description

At Build-A-Bear, the Chief Workshop Manager is responsible for the flawless execution of the store experience for both guests and associates. A leader who fully embraces our core values and standards while inspiring others is essential.

Responsibilities:

• Serve as a role model leader, embodying the values and standards of the organization
• Recruit, hire, and train a high-performing store team
• Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences
• Responsible for the development and growth of their store team
• Ensure the store maintains a visually appealing and engaging environment
• Responsible for overseeing all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures
• Develop and execute strategies to increase sales, control expenses, and achieve financial targets
• Conduct performance reviews and performance improvement plans, resolve performance issues promptly according to Build-A-Bear established guidelines
• Provide leadership support to ensure that all team members understand and adhere to the organization's service standards

Required Qualifications:

• 2 years of store management experience with a proven, successful history in a customer-centric business, preferably in specialty retail
• High school diploma or GED equivalent
• Basic understanding of POS, payroll, and applicant tracking systems

P referred Qualifications:

• 2-4 years of store management experience, with a proven, successful history in a customer-centric business, preferably in specialty retail.
• Associate’s (or higher) degree in business, management, or a related field
• Proficiency with Store Force, UKG, POS System, Microsoft Outlook

Behavioral Traits for Success:

• Motivated to build high performing people and teams
• Thrives in creating a fun and interactive experience for employees and guests
• Enjoys meeting and interacting with new people
• Ability to connect with diverse employees to inspire results
• Exercises good judgment in ambiguous situations
• Displays strong initiative and self-direction
• Unites teams to deliver strong results
• Demonstrates ability to work in a dynamic and changing environment while remaining calm under pressure
• Leads with a confident extraverted style that can enliven, engage, and positively impact individuals and groups
• Maintains a positive outlook when encountered by challenging circumstances

Working Environment:

• Active retail store management requires the ability to sit, stand, and move around for at least eight hours a day
• Work environments include indoor/outdoor malls, strip centers, and other retail locations
• Ability to work a typical retail schedule including days, evenings, weekends, and holidays
• Lifting > 25 pounds

Your Performance Will Be Measured On:

Your ability to achieve annual department objectives and corporate goals which include but are not limited to the following:

• Consistent execution of operational standards
• Ability to foster team collaboration, communication, and performance
• Decision-making, judgment, and execution
• Consistently meet financial objectives
• Ability to inspire their team to deliver exceptional customer service and uphold operational excellence
• Ability to address situational, factual, and interpersonal issues
• Stakeholder feedback

This description is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent an expressed or implied contract of employment, nor does it alter your at-will employment, and Build-A-Bear, Inc. reserves the right to change this job description and/or assign tasks for the employee to perform, as may deem appropriate.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.