Full Time Store Manager - North Point Mall

Build-A-Bear Workshop; Alpharetta (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Build-A-Bear Workshop is seeking a Full-Time Store Manager for its North Point Mall location. The role involves leading a dynamic team, ensuring a delightful store experience for guests, and meeting financial objectives. The ideal candidate will have a proven track record in retail management and a passion for delivering excellent customer service.

Qualifications

• 2 years of store management experience with a history in customer-centric retail.
• High school diploma required; Associate's preferred.
• Basic understanding of POS and payroll systems.

Responsibilities

• Recruit, hire, and train a high-performing store team.
• Ensure operational efficiency and maintain financial goals.
• Oversee all aspects of store operations including inventory management.

Skills

Leadership

Communication

Customer Service

Team Building

Education

High School Diploma or GED

Associate’s or Higher Degree in Business or Management

Tools

POS Systems

StoreForce

UKG

Microsoft Outlook

Job description

Full Time Store Manager - North Point Mall

Job Category: Retail Store Locations

Requisition Number: FULLT008946

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• Full-Time

Locations

Showing 1 location

At Build-A-Bear, the Store Manager is responsible for the flawless execution of the store experience for both guests and associates. A leader who fully embraces our core values and standards while inspiring others is essential.

Responsibilities:

• Serve as a role model leader, embodying the values and standards of the organization
• Recruit, hire, and train a high-performing store team
• Accountable for the overall success of the store, including achieving financial goals, maintaining operational efficiency, and delivering outstanding guest experiences
• Responsible for the development and growth of their store team
• Ensure the store maintains a visually appealing and engaging environment
• Oversee all aspects of store operations, including inventory management, scheduling, and compliance with company policies and procedures
• Develop and execute strategies to increase sales, control expenses, and achieve financial targets
• Conduct performance reviews and performance improvement plans, resolving issues promptly according to Build-A-Bear guidelines
• Provide leadership support to ensure team members understand and adhere to service standards

Required Qualifications:

• 2 years of store management experience with a successful history in a customer-centric business, preferably in specialty retail
• High school diploma or GED
• Basic understanding of POS, payroll, and applicant tracking systems

Preferred Qualifications:

• 2-4 years of store management experience, with a proven track record in a customer-centric business, preferably in specialty retail
• Associate’s or higher degree in business, management, or related field
• Proficiency with StoreForce, UKG, POS systems, Microsoft Outlook

Behavioral Traits for Success:

• Motivated to build high-performing teams
• Creates a fun and engaging environment for employees and guests
• Enjoys meeting and interacting with new people
• Connects with diverse employees to inspire results
• Exercises good judgment in ambiguous situations
• Shows initiative and self-direction
• Works well under pressure in dynamic environments
• Leads with confidence, engaging and positively impacting others
• Maintains a positive outlook during challenges
• Capable of sitting, standing, and moving around for at least eight hours
• Works in indoor/outdoor malls, strip centers, and other retail locations
• Available to work days, evenings, weekends, and holidays

Performance Metrics:

Your performance will be evaluated based on your ability to meet departmental and corporate goals, including:

• Consistent execution of operational standards
• Fostering team collaboration and communication
• Decision-making and judgment
• Achieving financial objectives
• Inspiring team to deliver excellent customer service and operational excellence
• Addressing issues effectively

This description is not exhaustive. Additional functions and responsibilities may be assigned. This document does not constitute a contract of employment, and Build-A-Bear reserves the right to modify this description as needed.