Full-Time Store Lead Sales Associate

The Salvation Army North & Central Illinois Division; Rochester Hills (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Opportunity to make a positive impact in your community

Comprehensive benefits package

Professional development opportunities

Job summary

The Salvation Army North & Central Illinois Division is seeking a dedicated Lead Store Sales Associate in Rochester Hills, Michigan. This role is essential for maintaining efficient store operations and providing excellent customer service. Responsibilities include supporting sales and store management, ensuring a positive shopping experience, and directing staff when management is absent. Retail experience and a high school diploma are required. The position offers professional development opportunities and a supportive work environment.

Qualifications

• Retail experience required.
• Valid Driver's License and personal transportation for bank runs.
• Ability to lift and/or move up to 25 pounds.

Responsibilities

• Support management with product sales and acquisition.
• Create an enjoyable shopping experience for customers.
• Provide direction to staff in absence of management.

Skills

Customer service orientation

Basic computer skills

Cash handling abilities

Effective communication in English

Education

High School Graduate or Equivalent

Tools

Point of Sale System

Job description

Job Overview

We're seeking a dedicated Lead Store Sales Associate to support our store management team. This role is vital in maintaining efficient store operations, providing excellent customer service, and supporting our mission through daily retail operations.

Key Responsibilities

Sales & Operations

• Support management with product sales and acquisition
• Implement store opening and closing procedures
• Handle banking and daily deposits
• Execute strategies to meet product acquisition, production and sales goals
• Manage product rotation process and inventory turnover

Customer Experience & Store Maintenance

• Create an enjoyable shopping experience with positive customer service skills
• Handle customer complaints as needed
• Support store maintenance and appearance
• Maintain displays and floor layout plans
• Identify ways to improve store appeal

Leadership & Communication

• Provide direction to staff in absence of management
• Communicate effectively with store management regarding operations
• Support implementation of policies and procedures
• Document and report concerns in behavior or attitude
• Assist others with basic register problem solving

What We Offer

• Opportunity to make a positive impact in your community
• Professional development and growth opportunities
• Supportive and mission-driven work environment
• Comprehensive benefits package

Qualifications

Education & Experience

• High School Graduate or Equivalent
• Retail experience required

Skills & Abilities

• Ability to speak, write and understand English for effective communication
• Basic computer skills including Point of Sale System and payroll program
• Proficient cash handling and accurate change-giving abilities
• Strong customer service orientation

Certifications

• Valid Driver's License and personal transportation for bank runs
• Must be able to pass a Motor Vehicle Record Search

Physical Requirements

• Regularly required to stand, use hands, handle, feel, hear, and talk
• Frequently required to walk and reach with hands and arms
• Occasionally required to climb, balance, stoop, kneel, or crouch
• Must regularly lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, and ability to adjust focus

Work Environment

• Store environment with quiet to moderate noise level
• May be dusty and experience temperature fluctuations based on weather
• May stand for extended periods

Travel

• May be required to travel to various locations for work or training

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.