Full-Time Sr Area Coordinator Food Experience - Hershey's Chocolate World $20!

Hershey Company; Hershey (PA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Free meal and non-alcoholic drinks per

50% discount on Hershey Kitchen/Bakery

Employee recognition programs

Job summary

The Hershey Company is seeking a Full-Time Sr Area Coordinator of Food & Beverage Experience for Hershey’s Chocolate World in Hershey, PA. This role emphasizes guest service excellence and leadership within the Food & Beverage team.

You will train staff, oversee merchandising and inventory, and ensure high standards for food safety and service. A rotating 40-hour schedule includes daytime, evenings, weekends, and holidays.

Qualifications

• High school diploma or GED preferred but not required.
• At least 1 year of experience in high volume restaurant, hotel, or catering operation.
• Experience serving alcohol is preferred but not required.

Responsibilities

• Role model and deliver exceptional customer service
• Demonstrate Hershey Behaviors through motivation, inspiration, education, and communication
• Conduct training for new employees within a front of house food location on proper processes and service standards
• Support the Senior Assistant Supervisor team with tasks or operational needs
• Maintain merchandising standards and inventory levels in specific areas
• Support prep work for food and beverages offered within work stations
• Clean work stations and equipment according to SOP and schedules
• Complete daily temperature logs and proper food safety duties
• Assist with cashiering or stocking as needed
• Respond to guest concerns quickly with strong guest recovery and problem-solving

Skills

Multi-tasking

Customer service

Alcohol service

Team player

Reading recipes

Physical stamina

Education

High school diploma or GED

PA RAMP server training

Job description

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Note:If you apply for a role at Hershey through our career’s website, we may use technologies that use automation to filter your candidacy based on objective criteria. We also use AI-enabled tools that help us facilitate the selection of our future Hershey talent. These tools may help with activities such as matching and scoring candidates to roles based on requirements and scheduling interviews. These systems process only the information you provide in your application, including your resume, work history, education, and responses to screening questions. While these technologies assist with certain steps in our recruitment process and may provide recommendations, all final decisions, including those affecting whether candidates advance to subsequent stages in the applicant process, are made by our talent acquisition teams with meaningful human review and independent judgment. Depending on your location and the specific role you apply for, additional disclosures about our use of AI in recruitment may be provided to you separately.

Full-Time Sr Area Coordinator Food Experience - Hershey's Chocolate World $20!

Posted Date: Sep 9, 2026

Requisition Number: 130190

Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom. Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

Job Location:Hershey, PA

Hourly Pay Rate:$20.00 an hour or more based on experience

Minimum Age:18 years of age or older

Availability:Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people.

This is a full-time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance.

The Senior Area Coordinator of Food and Beverage Experience brings passion for the legacy of the Hershey’s brand to life at Hershey’s Chocolate World. Hershey’s Chocolate World is about creating moments of happiness and there is no better way to do so than by being a part of a food and beverage business that leverages and features our iconic brands. This position is focused on and prioritizes guest service exceeding expectations of each visitor. It requires a focus on exceptional customer service and expects the individual to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions, and able to provide general information to guests with a high level of professionalism.

This position is the Senior Area Coordinator within the Food and Beverage department. Responsibilities include employee training, merchandising and replenishment, making operational decisions, supporting department inventory, and delivering the highest level of

customer service. The Sr. Area Coordinator will be a responsible party of driving the highest standards for all food processes and food safety.

Major Duties/Responsibilities:

• Role model and deliver exceptional customer service
• Demonstrate Hershey Behaviors through motivation, inspiration, education, and communication
• Conduct training for new employees within a front of house food location on proper processes and service standards
• Support the Senior Assistant Supervisor team with any tasks or operational needs
• Maintain merchandising standards and acceptable inventory levels in specific areas
• Support and complete prep work appropriate for the food and beverages offered within work stations
• Responsible for cleaning work stations and equipment according to standard operation procedures and weekly/monthly schedules
• Responsible to complete daily temperature logs, properly rotate, label, and store prepped food items; monitor hot and cold food holding temperatures; and other food safety duties
• Perform other related duties such as assisting with cashiering or stocking and restocking inventory
• React to guests concerns and questions quickly with a heavy focus on guest recovery and problem solving in the moment

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities:

• Ability to multi-task and work independently
• Candidates must possess (or be able to complete within 6 months) Pennsylvania RAMP server training and Food Handler certification
• Friendly, enthusiastic, and team player attitude
• Perform basic side work tasks (stocking, prepping, and cleaning)
• Serve alcoholic beverages according to SOP with appropriate glassware and garnishes
• Perform beer, wine, and food server skills typical of a kitchen environment (knife skills, follow recipe, attention to detail, etc.)
• Ability to read and follow recipes and instructions
• Ability to work at a fast pace for an extended period of time
• Must maintain a neat appearance and meet the uniform standards
• Must be able to continuously push, pull, lift, and carry up to 50 pounds
• Must be able to walk or stand up to 8 hours
• Position requires repetitive tasks with repetitive motions
• Position requires pushing, pulling, lifting, bending, stooping, and twisting
• Ability to function effectively as part of a team

Minimum Education and Experience Requirements:

• Individual with a high school diploma or GED equivalent is preferred but not required
• At least 1 year of experience in high volume restaurant, hotel, or catering operation is required
• Experience serving alcohol is preferred but not required

What’s in it For You?

• Free meal and non-alcoholic drinks for every shift worked
• 50% discount on all Hershey Kitchen’s and Bakery food items
• Employee recognition programs, cook-outs, and many other activities

This description covers the most significant duties performed, but the incumbent may be responsible for other minor-related work assignments.

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.
The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans.

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