Full Time - Snapdragon Stadium Catering Events Manager

Ocean State Job Lot; San Diego (CA); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic team as a Catering Events Manager at a leading service provider in San Diego. This role offers the opportunity to lead a talented group in executing high-profile catered events, ensuring exceptional guest experiences, and maintaining operational excellence. With a focus on leadership, customer service, and event planning, you will play a vital role in shaping memorable experiences for guests. If you thrive in a fast-paced environment and are passionate about hospitality, this position is perfect for you. Embrace the chance to grow your career in a supportive and inclusive workplace that values your contributions.

Benefits

Health Insurance

Dental Insurance

Retirement Plan

Flexible Hours

Employee Discounts

Qualifications

• 2+ years in high-volume catering operations.
• Strong communication and customer service skills required.

Responsibilities

• Manage event operations and staff at Snapdragon Stadium.
• Ensure compliance with catering standards and regulations.

Skills

Leadership

Customer Service

Event Planning

Communication

Problem Solving

Education

Associate's Degree in Hotel/Restaurant Management

Tools

Microsoft Office

POS Systems

Job description

Why Join Aztec Shops? One of the largest retail and hospitality service providers in San Diego, Aztec Shops Ltd. is nearing a century of recognized excellence in service to the San Diego State University community and beyond, including 34,000 enrolled students and more than 400,000 living alumni. Whether it is fulfilling full time career positions - all of which include generous health, dental, and retirement benefit plans and more - or student work, we offer our prospective team members a rewarding portfolio of opportunities. Apply today and grow with us!

Full Time - Snapdragon Stadium Catering Events Manager

Job Code: SHOPSMVSS1/40442/Snapdragon Stadium Catering Events Manager

Manages approximately 50 hourly part time employees in event operations at Snapdragon Stadium. Responsible for overall direction, coordination, and execution of all Snapdragon Stadium catered events.

ESSENTIAL DUTIES AND RESPONSIBILITIES DEPENDING ON LOCATION:

NOTE: The duties listed below are examples of the variety and general nature of those performed by employees in this job description. The list is descriptive only and should not be used for any other purpose. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This is not an all-encompassing list and additional duties may be assigned based on business needs. The responsibilities listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OPERATIONS

Lead by example while providing guidance to all employees.

Comprehensive knowledge of catering menus, and catering operations.

Assists with the planning, organizing and execution of all events.

Oversee set-up and breakdown for all catered events including space layout, equipment load-in and staff assignments and fills in where needed.

Ensures all catering events are executed at the highest levels, and all plans are followed to ensure positive outcomes.

Plans and prepares all appropriate event paperwork including but not limited to diagrams, pull sheets, pre/post event reports and required permits.

Create banquet event orders for catering and culinary staff and hold staff meetings to inform staff about particulars and expectations.

Plans and prepares event schedules and assigns employees to specific duties and tasks.

Ability to multi-task and adapt to changing situations while maintaining a consistently high-quality service and standards.

Manages alcohol for events including checking in/out inventory, sales and supervising guests and staff during functions involving alcohol.

Monitors and ensures compliance for proper inspections, handling, and storage for all inventories of food, supplies, linens, and equipment; establishes security/internal controls and sanitation. Ensures all unit audit results score “exceed standards.”

Must comply with and ensure continued, consistent compliance with all company policies, and federal, state, and local laws/regulations including but not limited to: employment, safety, and health.

Other duties as assigned.

STAFFING & DEVELOPMENT

Carries out leadership and supervisory responsibilities with a positive and professional approach in accordance with the organization’s policies and applicable laws.

Provide supervision, leadership, training, and development of staff including but not limited to, catering servers, bartenders and catering cooks.

Responsible for training, development, and evaluation of part-time staff. Manages and develops all catering staff which includes hiring, disciplining and termination of employees setting work priorities, conducting pre-shift meetings, coordinating training, evaluating performance, and directing work assignments to ensure effective operations.

Develops and maintains working relationships with customers, coworkers, vendors, student organizations, faculty, staff, OVG management and university personnel.

Researches, formulates, and recommends new or upgraded policies and procedures.

Completes and maintains ServSafe Managers certification & RBS.

GUEST SERVICES

Develops operational strategies to address customer feedback.

Makes daily adjustments to load lists and itineraries based on customer needs and immediately informs the General Manager of Catering of any customer issues or complaints.

Addresses complaints and resolves problems.

Holds the team accountable to steps of service to deliver great guest service and responds and assists in any departmental guest service issue.

FINANCIAL

Practices proper product control and handling of all inventory and equipment and develops strategies to evaluate, and control products and services of the culinary team.

Understands the food and labor costs with all catered events and ensures bottom line numbers and are being met.

Controls inventory costs, portions, and minimizes waste.

MINIMUM EDUCATION, TRAINING AND EXPERIENCE REQUIRED:

The minimum requirement for applicants is an Associates degree from an accredited college or university in Hotel/Restaurant Management is preferred but not required; plus, a minimum of two years manager experience in high volume catering operations with planning and executing all levels of catering events; and one year of supervisory experience; or equivalent combination of education and experience.

Strong communications, customer service and computer literacy are required.

Food Handler’s certificate from the County of San Diego is preferred.

For alcohol service purposes, 21 years or older is preferred and able to obtain Responsible Beverage Service (RBS) certification.

MINIMUM QUALIFICATIONS OR STANDARDS REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS

LANGUAGE SKILLS:

Requires the ability to follow verbal and written instructions, guidelines, and objectives. Requires the ability to read, comprehend, analyze, and interpret general business information. Requires the ability to write reports and communicate effectively using telephone, written, and electronic means. Requires the ability to effectively and respectfully present information one-on-one, small, and large group situations to customers, management, and employees of the organization.

MATHEMATICAL SKILLS:

Requires the ability to calculate figures and amounts such as probability and statistical inference. Requires the ability to prepare and analyze numerical figures, create, and interpret spreadsheets. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Must be able to read and interpret financial data.

REASONING ABILITY:

Ability to define problems, collect data, establish facts, draw valid conclusions, and develop solutions/strategies. Ability to interpret an extensive variety of information or instructions with several undefined and some concrete variables. Requires good analytical, quantitative skills, organizational and management skills.

MANUAL DEXTERITY:

Must be able to utilize a computer. Requires the ability to use a variety of office machines and equipment.

PHYSICAL COMMUNICATION:

Must have the ability to talk/expressing and/or exchanging ideas and hear/perceiving sounds. Physical appearance presented to the public and internal employees must be professional.

PHYSICAL DEMANDS:

Must be able to operate office equipment such as computers, copy machines, and fax machines. Employee is occasionally required to stand, walk/move. Must be able to move, lift or carry heavy objects or materials up to 50 pounds.

WORKING CONDITIONS AND HAZARDS

Work is regularly performed in a traditional office setting with occasional travel to work site for project management and inspections. There may be exposure to food fumes or airborne particles. The employee occasionally works near moving mechanical parts and may be exposed to varying weather conditions, dust, allergens, work temperatures (humid and hot/cold conditions), noise as well as cleaning chemicals.

A background check will be conducted after a conditional offer of employment is extended by the company and accepted by the applicant and must be satisfactorily completed prior to any applicant beginning work in a full-time, part-time non-student, or sensitive student capacity with Aztec Shops Ltd.

Background checks will include, at minimum, verification of education and employment histories, criminal records, national sex offender registry check, and references. Additionally, based on the nature and scope of the position, the background check may also include a credit report, motor vehicle report, and verification of professional licenses.

Failure to answer background check questions honestly, and satisfactorily complete the background check may affect the employment status of applicants or continued employment of current Aztec Shops employees who apply for promotional positions which require a background check.

Aztec Shops Ltd. complies with all applicable federal, state and local laws, including California Fair Chance Act, when conducting background checks.

Aztec Shops will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Aztec Shops is concerned about criminal history that is directly related to the job, you will be given notice and an opportunity to respond and provide additional information such as rehabilitation efforts or mitigating circumstances, or information pertaining to the accuracy of the background report. Aztec Shops will consider all evidence of rehabilitation and mitigating circumstances. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.

Aztec Shops is a diverse community representing many perspectives, beliefs, and identities. We are committed to fostering an inclusive, respectful culture that promotes open communication, mutual respect, and a sense of belonging, to support the success of both our employees and students.

All Aztec Shops programs and activities are open and accessible to all individuals, regardless of race, sex, color, ethnicity, or national origin, and other characteristics protected by law. Consistent with California and federal civil rights laws, Aztec Shops maintains a Nondiscrimination Policy that prohibits discriminatory preferential treatment, segregation, and all forms of unlawful discrimination, harassment, and retaliation in all programs, policies, and practices.

Aztec Shops is dedicated to providing equal opportunity in employment and ensuring that no employee or applicant faces unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin or any other characteristic protected by law. This commitment applies to all aspects of employment, including but not limited to recruitment, hiring, promotion, compensation, benefits, training, job assignments, disciplinary actions, and terminations.

Our commitment to equal opportunity ensures that every employee has access to the resources and support needed to thrive and succeed. Aztec Shops complies with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, and other applicable state and federal anti-discrimination laws.

Our Organization
Aztec Shops, Ltd., founded in 1931, is a non-profit corporation that functions as an auxiliary of San Diego State University. As a “self-sustaining” non-profit SDSU auxiliary, Aztec Shops operates without subsidy from the University or the State. The corporation manages a variety of services including operation of SDSU Campus Stores, SDSU Dining, SDSU Conference Services, SDSU Licensing, and Commercial and Residential Real Estate properties surrounding campus.
Mission StatementAztec Shops, Ltd., strives to advance the priorities of San Diego State University and enhance the quality, affordability, and accessibility of every student’s educational experience and success. Aztec Shops is a leader in comprehensive, sustainable and innovative practices and is responsive to the SDSU community, contributing strategically and financially for the greater good of the University, its students and student programs.
Aztec Shops Values......integrity, honesty, transparency and responsibility-- among all Aztec Shops employees and leadership staff.
...a culture of open communication, mutual respect and belonging-- in every facet of our work.
...our partnership with San Diego State University-- with students as the main priority, we actively participate in the advancement of the strategic long-term and immediate short-term needs and goals of the University.
...our professional staff-- Aztec Shops has created a unique culture that encourages a positive work environment and allows for work-life balance and opportunities for advancement.
...our student employees-- we take a student-centric approach to management so when students work for us, they become part of the Aztec Shops family and will be taught valuable life and professional skills needed to become socially responsible global citizens.
...the principles of responsible environmental stewardship-- Aztec Shops is committed to supporting a resilient and sustainable university community by using innovative practices with transparency, fairness, efficiency, and accountability in alignment with the University’s goals.

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.