Full-Time Site Experience Associate: Customer Service & Sales

Caliber Car Wash; Fort Worth (TX); On-site; USD 18,000 - 19,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401K with Company Match

Vacation Paid Time Off

On-Demand Pay

Employee Assistance Program

Company-paid & Voluntary LifeInsurance

Pet Insurance

Discounted tickets and more!

Job summary

Caliber Car Wash in Fort Worth is hiring a Site Experience Attendant to deliver an exceptional customer experience while managing memberships, tunnel operations, and site maintenance. The role rotates across engagement, sales, tunnel duties, and lot responsibilities to meet business needs.

The position emphasizes teamwork, safety, and continuous training, with opportunities to participate in the Limitless Wash Club commission program and grow within a expanding regional network.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, or sales experience preferred.
• Excellent communication and interpersonal skills.
• Positive attitude with a passion for serving customers.
• Comfortable recommending memberships and additional services.
• Ability to work both independently and as part of a team.
• Strong attention to safety and operational procedures.
• Dependable with excellent attendance and punctuality.
• Willingness to work outdoors in varying weather conditions.
• Ability to learn multiple operational functions through cross-training.

Responsibilities

• Welcome every customer with enthusiasm and professionalism.
• Educate customers on wash packages, Limitless Wash Club memberships, and promotions.
• Recommend products and services based on customer needs.
• Process transactions accurately and efficiently.
• Resolve customer questions and concerns while delivering exceptional service.
• Consistently contribute to membership growth goals.
• Maintain a positive, energetic presence throughout each shift.
• Safely guide vehicles into the wash tunnel.
• Perform loading procedures in accordance with safety standards.
• Monitor tunnel operations to ensure efficient vehicle flow.
• Communicate clearly with customers during the loading process.
• Immediately report equipment or safety concerns.
• Assist customers throughout the vacuum and parking areas.
• Maintain a clean, organized, and welcoming site.
• Empty trash receptacles and replenish amenities
• Perform routine housekeeping throughout the site and grounds.
• Ensure all customer-facing areas reflect Caliber's standards.
• Rotate between customer engagement, sales, tunnel operations, and lot responsibilities throughout the day.
• Adapt to changing business needs and staffing priorities.
• Support fellow team members to ensure smooth daily operations.
• Participate in ongoing training and development opportunities.
• Demonstrate flexibility and a team-first attitude.
• Follow all company safety policies and operating procedures.
• Maintain a clean, safe working environment.
• Wear required personal protective equipment.
• Immediately report unsafe conditions or incidents.
• Protect company assets and uphold operational standards.

Skills

Customer service

Communication

Teamwork

Safety awareness

Attendance

Education

High school diploma or equivalent

Job description

Caliber Car Wash in Fort Worth is hiring a Site Experience Attendant to deliver an exceptional customer experience while managing memberships, tunnel operations, and site maintenance. The role rotates across engagement, sales, tunnel duties, and lot responsibilities to meet business needs.

The position emphasizes teamwork, safety, and continuous training, with opportunities to participate in the Limitless Wash Club commission program and grow within a expanding regional network.