Site Experience Attendant

jobply; Fort Worth (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401K with Company Match

Vacation Paid Time Off

On-Demand Pay

Paid Sick Leave

Employee Assistance Program

Company-paid Life Insurance

Pet Insurance

Discounted tickets

Job summary

Caliber Car Wash is seeking a Site Experience Attendant in Fort Worth, TX. You will deliver an outstanding customer experience, drive Limitless Wash Club memberships, and support tunnel and lot operations.

The role requires flexibility to rotate between engagement, sales, and operations, with emphasis on safety and teamwork in a fast-paced car wash environment. Training and growth opportunities are available.

Qualifications

• High school diploma or equivalent preferred.
• Customer service or sales experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome every customer with enthusiasm and professionalism.
• Educate customers on wash packages and Limitless Wash Club memberships.
• Recommend products and services based on customer needs.
• Process transactions accurately and efficiently.
• Resolve customer questions and concerns while delivering exceptional service.
• Contribute to membership growth goals.
• Maintain a positive, energetic presence throughout each shift.
• Safely guide vehicles into the wash tunnel and monitor operations.
• Assist customers in vacuum and parking areas; keep site clean and welcoming.
• Rotate between customer engagement, sales, tunnel operations, and lot responsibilities.
• Follow safety policies and report unsafe conditions promptly.

Skills

Vacuum operations

Tunnel operations

Sales

Customer service

Safety procedures

Education

High school diploma or equivalent

Job description

Jobs/Site Experience Attendant

Site Experience Attendant

Fort Worth, TX

Skills

VacuumTunnel operationsSalesCustomer serviceSafety procedures

Benefits

• Health insurance
• Vision insurance
• Dental insurance
• 401K with company match
• Vacation paid time off
• On-demand pay
• Paid sick leave
• Employee assistance program
• Company-paid life insurance
• Pet insurance
• Discounted tickets

Job Description

Company Overview

Caliber Car Wash was founded in 2018 in Atlanta, GA. The goal of the founders was to build a “best in class” car wash company with a focus on improving the customer experience. Today, the company operates with 64 locations throughout the southeast US and Texas. The company has a projected growth to 100+ Stores in the next 3 years! Caliber is dedicated to the communities they serve through superior customer service. If you are a solutions-oriented, proactive, service industry leader, seeking an opportunity with a growing organization that cares about its people, we need to talk!

Our Purpose

Caliber exists to Improve People’s Lives by providing career opportunities and professional growth to our team members and by providing exceptional service worth our customer’s loyalty.

Role Summary

The Site Experience Attendant (SEA) is responsible for delivering an exceptional customer experience throughout every stage of the car wash visit. This role combines customer service, membership sales, tunnel operations, and site maintenance into one dynamic position designed to provide operational flexibility and an outstanding experience for team members and customers alike.

Site Experience Attendants rotate between multiple work areas throughout the day, supporting business needs while developing a broad skill set. This role plays a critical part in growing Caliber's Limitless Wash Club membership program and is eligible to participate in the company’s membership commission program.

Responsibilities

Customer Experience & Sales

• Welcome every customer with enthusiasm and professionalism.
• Educate customers on wash packages, Limitless Wash Club memberships, and promotions.
• Recommend products and services based on customer needs.
• Process transactions accurately and efficiently.
• Resolve customer questions and concerns while delivering exceptional service.
• Consistently contribute to membership growth goals.
• Maintain a positive, energetic presence throughout each shift.

Tunnel Operations

• Safely guide vehicles into the wash tunnel.
• Perform loading procedures in accordance with safety standards.
• Monitor tunnel operations to ensure efficient vehicle flow.
• Communicate clearly with customers during the loading process.
• Immediately report equipment or safety concerns.

Lot Operations & Site Appearance

• Assist customers throughout the vacuum and parking areas.
• Maintain a clean, organized, and welcoming site.
• Empty trash receptacles and replenish amenities (multi-purpose cleaner, glass cleaner, towels).
• Perform routine housekeeping throughout the site and grounds.
• Ensure all customer-facing areas reflect Caliber's standards.

Teamwork & Rotations

• Rotate between customer engagement, sales, tunnel operations, and lot responsibilities throughout the day.
• Adapt to changing business needs and staffing priorities.
• Support fellow team members to ensure smooth daily operations.
• Participate in ongoing training and development opportunities.
• Demonstrate flexibility and a team-first attitude.

Safety & Operational Excellence

• Follow all company safety policies and operating procedures.
• Maintain a clean, safe working environment.
• Wear required personal protective equipment.
• Immediately report unsafe conditions or incidents.
• Protect company assets and uphold operational standards.

Skills & Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, retail, hospitality, or sales experience preferred.
• Excellent communication and interpersonal skills.
• Positive attitude with a passion for serving customers.
• Comfortable recommending memberships and additional services.
• Ability to work both independently and as part of a team.
• Strong attention to safety and operational procedures.
• Dependable with excellent attendance and punctuality.
• Willingness to work outdoors in varying weather conditions.
• Ability to learn multiple operational functions through cross-training.

Physical Requirements & Working Conditions

• Frequently stand and walk for extended periods throughout the workday.
• Lift, push, pull, and carry up to 30 pounds.
• Frequently bend, reach, squat, kneel, and climb.
• Work outdoors in varying weather conditions, including heat, cold, rain, and humidity.
• Communicate effectively with customers and team members.
• Operate around moving vehicles and mechanical equipment while following established safety procedures.

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• 401K with Company MatchVacation Paid Time Off
• On-Demand Pay
• Paid Sick Leave
• Employee Assistance Program
• Company-paid & Voluntary Life Insurance
• Pet Insurance
• Discounted tickets and more!

Career Growth

The Site Experience Attendant Position Is Designed To Develop Well-rounded Operational Knowledge And Customer Service Skills, Preparing Team Members For Future Opportunities, Including:

• Assistant Site Manager
• Senior Assistant Site Manager
• Site Manager
• Multi-Site Leadership

The perfect candidate will meet Caliber standards and exemplifies the Caliber Core Values: Consistent, Accountable, a Leader, has Integrity, strives to Be the Best, Efficient, and Respectful.

Caliber Car Wash provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, disability or genetics. In addition to federal law requirements, Caliber Car Wash complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.