Full-Time Shift Supervisor

Ace Hardware Corporation; Walker, Northern (MI, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Job summary

Ace Retail Group is seeking a Full-Time Shift Supervisor for Store 18118 in Walker, MI. The role involves assisting in store operations, supervision, and customer service leadership to meet company goals.

You will help with opening/closing, loss prevention, merchandising, and daily staff coordination while maintaining high standards of service and store appearance. This position reports to store management and follows ACE Core Values.

Qualifications

• High School diploma or GED required.
• Retail management experience preferred.
• Hardware knowledge/experience preferred.
• Standing, walking, and lifting up to 25 lbs.
• Ability to supervise and lead staff.

Responsibilities

• Assist in managing store operations in the absence of GM/ASM.
• Supervise staff and cash handling.
• Open/close the store and ensure safety and loss prevention.
• Provide excellent customer service and product knowledge.
• Execute price changes, merchandising, and housekeeping.

Skills

Retail management experience

Hardware store experience

Stand/walk/lift up to 25 lbs

Education

High School diploma or GED

Job description

## Full-Time Shift SupervisorApplylocations: Store 18118 - Walker, MItime type: Full timeposted on: Posted 16 Days Agotime left to apply: End Date: December 31, 2026 (30+ days left to apply)job requisition id: REQ-33174**About Ace Retail Group**Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.**General Summary**The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.**Essential Duties & Responsibilities:****Customer Service*** Project a positive representation of Westlake Ace Hardware.* Proactively assist customers in solving problems.* Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.* Project a friendly, outgoing demeanor; work well with customers as well as associates.* Ensure all calls and pages are answered promptly, courteously and effectively.* Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.* Possess excellent product knowledge and knowledge of store layout and location of products.**Store Operations*** Ensure a positive, professional and safe work environment for all associates.* Supervise the “general operations” of the entire store.* Responsible for opening and closing the store.* Assist with the implementation of Store Support Center programs.* Help ensure successful Loss Prevention, Safety and Internal Audits.* Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.* Communicate any operational or managerial issues to the General Manager in a timely manner.* Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.* Help ensure that weekly price changes and label updates are completed timely and accurately.* Assist with all cashiering functions including training, maintenance, audits, and reports.* Perform all other duties as assigned.**Inventory & Merchandising*** Help ensure forklift operations and receiving is completed in a safe and efficient way.* Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.* Assist with maintenance of back stock levels.* Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.* Assist with merchandise resets throughout the store.* Assist to ensure all signage is current in the store.* Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.**Leadership*** Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.* Lead by example; be approachable by all associates and customers.* Assist in training of all associates.* Participate in store meetings.* Communicate any merchandising, cost control or sales idea to the General Manager for follow up.* Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.**Other Essential Requirements**Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:* WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.* EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.* LOVE – Love the people, love the work and love the results.* INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.* GRATITUDE – We recognize that we are blessed to be in the business of serving others.* HUMILITY – We strive for greatness with a humble, modest and respectful attitude.* TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that...Together, we are Ace.**Minimum Skills, Requirements and Qualifications*** High School or GED equivalent.* Previous retail management experience preferred. Hardware experience preferred.* Standing, walking, lifting (up to 25lbs) and climbing.**Compensation Details**$16.00For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG\_External