Floor Supervisor - Store #158 Lincoln, NE

Ace Hardware Corporation; Lincoln (NE); On-site; USD 22,041 - 22,730; Full time

Benefits offered by this job

Competitive hourly wage ($16.00 - $16.50)

Opportunities for personal and professional growth

Job summary

A prominent hardware retailer is seeking a Floor Supervisor to assist in managing store operations and ensuring excellent customer service. The role requires previous retail management experience, a solid understanding of store operations, and the ability to effectively lead and train associates. Key responsibilities include managing daily store functions, resolving customer issues, and maintaining store orderliness. Join a team that embodies core values of service, passion, respect, integrity, teamwork, and excellence.

Qualifications

• Proven retail management experience preferred.
• Excellent product knowledge and understanding of store layout.
• Ability to lift up to 25 lbs and perform physical tasks.

Responsibilities

• Assist with managing store operations in the absence of the General Manager.
• Ensure customer complaints are resolved effectively.
• Maintain cleanliness and orderliness of the sales floor.

Skills

Customer service

Retail management

Problem-solving

Education

High School or GED equivalent

Job description

**About Ace Retail Group**Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.**About Westlake Ace Hardware**Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:**Service, Passion, Respect, Integrity, Teamwork and Excellence****General Summary**The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.**Essential Duties & Responsibilities:****Customer Service*** Project a positive representation of Westlake Ace Hardware.* Proactively assist customers in solving problems.* Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.* Project a friendly, outgoing demeanor; work well with customers as well as associates.* Ensure all calls and pages are answered promptly, courteously and effectively.* Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.* Possess excellent product knowledge and knowledge of store layout and location of products.**Store Operations*** Ensure a positive, professional and safe work environment for all associates.* Supervise the “general operations” of the entire store.* Responsible for opening and closing the store.* Assist with the implementation of Store Support Center programs.* Help ensure successful Loss Prevention, Safety and Internal Audits.* Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.* Communicate any operational or managerial issues to the General Manager in a timely manner.* Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.* Help ensure that weekly price changes and label updates are completed timely and accurately.* Assist with all cashiering functions including training, maintenance, audits, and reports.* Perform all other duties as assigned.**Inventory & Merchandising*** Help ensure forklift operations and receiving is completed in a safe and efficient way.* Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.* Assist with maintenance of back stock levels.* Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.* Assist with merchandise resets throughout the store.* Assist to ensure all signage is current in the store.* Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.**Leadership*** Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.* Lead by example; be approachable by all associates and customers.* Assist in training of all associates.* Participate in store meetings.* Communicate any merchandising, cost control or sales idea to the General Manager for follow up.* Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.**Other Essential Requirements**Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:* SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.* PASSION – Showing our love for the work we do, our customers, and our associates.* RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.* INTEGRITY – An authentic commitment to moral and ethical behavior.* TEAMWORK – Together we can achieve extraordinary things.* EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.**Minimum Skills, Requirements and Qualifications*** High School or GED equivalent.* Previous retail management experience preferred. Hardware experience preferred.* Standing, walking, lifting (up to 25lbs) and climbing.**Compensation Details**$16.00 - $16.50 per hourFor a full list of benefits and open positions, please visit us at:**Equal Opportunity Employer** Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.