Full-Time Shift Lead USA (Florida Mall)

Läderach; Orlando (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Holiday bonus

Annual bonus

Life Insurance options

Discounts on products

Career opportunities

Training & development

Job summary

Läde­räch in the United States is seeking a Shift Lead to champion the in-store experience and lead a motivated team in a fast-paced retail environment.

As a full-time Key Holder, you will train associates, manage daily tasks, ensure merchandise accuracy, and uphold food safety standards while pursuing sales goals. Join a brand with Swiss chocolate heritage and a collaborative culture that rewards initiative and exceptional service.

Qualifications

• 1+ year experience in retail sales or similar fast-paced environment.
• Strong interpersonal communication.
• Reliable and flexible with scheduling based on store needs.
• Quality-minded with keen attention to detail.
• Passionate about chocolate.

Responsibilities

• Deliver outstanding customer experience and maintain an engaging store environment.
• Provide training and support to Store Associates to meet production goals and finish products as needed.
• Lead various in-store tasks during each shift, upholding brand standards.
• Ensure smooth movement of customers and merchandise on the sales floor.
• Assist with accurate product merchandising and displays.
• Lead the follow-through of food safety protocols.
• Aim to meet sales objectives and uphold store compliance and loss-prevention standards.
• Participate in team meetings to discuss goals and improvement topics.
• Perform other role-related duties as assigned by the Store Manager.

Skills

Retail experience

Interpersonal skills

Reliability

Attention to detail

Passion for chocolate

Job description

High-quality fresh chocolate - that's what the Swiss chocolate manufacturer Läderach stands for. Founded in 1962, the family business now employs over 2500 people from more than 80 countries across the group, and the trend is rising. The company's headquarters are located in the canton of Glarus. Here, against a picturesque Alpine backdrop, we produce our fresh chocolates and are constantly developing new, innovative ideas in agile teams.

The Retail business unit comprises more than 200 chocolateries in 21 countries. Here we offer our chocolate specialties and invite customers to experience fresh chocolate in ever new ways.

Shift Lead

A Full-Time Laderach Key Holder (Shift Lead) is a brand champion who is passionate about providing a wonderful overall in-store experience. The ideal Key Holder exudes strong leadership traits and aims to build a career in retail management.

• You will deliver outstanding customer experience, as well as a similar environment for the in-house team
• You will provide training and/or help Store Associates to always ensure that production goals are met, including product-finishing projects
• You will lead various in-store tasks during each shift, exemplifying the store and brand standards
• You will ensure the movement on the sales floor is flowing effectively
• You will Help ensure product merchandising is done accurately
• You will help to lead the follow-through of all food safety protocols
• You will target sales objectives and help to achieve store compliance and loss prevention standards
• You will participate in team meetings to discuss goals, progress and topics in need of improvement
• You will participate in other role-related duties as assigned by the Store Manager

What We Expect From You

• You have at least 1 year of experience in retail sales or similar fast-paced, customer-minded environment, with increasing levels of responsibility
• You are equipped with strong interpersonal skills and able to communicate effectively
• You are reliable and flexible with scheduling based on store needs
• You are quality-minded with keen attention to detail
• You are passionate about chocolate

Physical Requirements

• Depending on the length of the shift, employees may need to have physical stamina to remain active and stand for long hours, often walking or standing in a fast-paced environment.
• This position requires the ability to move quickly between tasks, assist multiple customers at once, or handle unexpected changes (like restocking or re-organizing displays).
• Multitasking requires physical agility and the ability to stay organized.
• Employees may be required to bend, squat, or reach up high to organize or stock products.
• Some retail positions require employees to maintain cleanliness in the store, which can involve bending down to clean floors or wiping down displays.
• Restocking low shelves or accessing high displays may involve frequent bending or stretching.
• Requires the ability to lift 15-40 pounds.

What We Offer You

• Competitive pay
• Holiday bonus
• Annual bonus
• Life Insurance options
• Additional discounts and perks!
• An exciting working environment with motivated colleagues
• A position with lots of personal responsibility
• The opportunity to contribute fresh ideas
• An open and respectful feedback culture
• In-house and external further training
• Unique career opportunities
• Generous discounts on our products
• Chocolate at work
• Easily accessible locations

We are an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings are filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion, or any other classification protected by law. Our success and momentum to expand is only possible through the passionate drive of our diverse 2,500 employees, who come from more than 80 countries and represent various backgrounds, religious beliefs, and lifestyles.