Full Time Senior Style Advisor - Chicago

Varley

Oak Brook (IL)

In loco

USD 25.000 - 36.000

Tempo pieno

11 giorni fa

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Descrizione del lavoro

Varley is seeking a Senior Style Advisor for our Chicago Oak Brook store. You will act as a brand ambassador, deliver exceptional customer experiences, mentor teammates, and help drive sales targets.

You will lead clienteling with CRM, stay informed on product launches, and maintain store standards while delivering Varley’s service ceremony. The role requires a minimum of 2 years in a supervisory or service-led retail setting.

Competenze

Minimum 2 years’ supervisory or service-led retail experience in premium/omnichannel environments.
Expert in delivering Varley service ceremony and building customer loyalty.
Proficient in styling, product storytelling, and using retail tech (POS, CRM).

Mansioni

Deliver Varley customer experience and build relationships.
Mentor junior Style Advisors and support store leadership.
Drive sales and KPIs through personalized interactions.
Lead clienteling via CRM platforms.
Stay informed on product launches and market trends.
Maintain store standards and operations.

Conoscenze

Team player

Customer focus

Styling expert

Sales driven

Mentoring skills

Fashion knowledge

CRM & POS

Descrizione del lavoro

Full Time Senior Style Advisor - Chicago

About Varley Clothing

Varley is a contemporary fashion brand for the modern woman. Founded in 2015 by husband-and-wife Lara and Ben Mead, we are an international, family-run business headquartered between London, Los Angeles, and New York.

We create year-round collections designed to build an elevated wardrobe for how women live and move. From knitwear and outerwear to everyday staples and active pieces, our collections blend style, function, and versatility.

Varley exists to instil quiet confidence through meaningful connections that enhance everything women already are. As women’s lives evolve, so do we.

Our international family-run team is 85% female, making us proud to be a brand for women, by women. We are guided by two core beliefs: the pursuit of quality in everything we do and looking after one another.

Role Overview

The Senior Style Advisor (SSA) is a brand ambassador and keyholder, responsible for delivering exceptional customer experiences, mentoring colleagues, supporting the store team, and driving commercial performance.

SSA responsibilities include building and maintaining a loyal customer base, implementing Varley’s service ceremony, supporting operational excellence, and collaborating with management on store initiatives. The SSA works closely with the Service & Selling Manager to ensure the shop floor consistently delivers the Varley customer experience.

Customer & Brand Experience

Act as a visible ambassador for Varley, cultivating trust, community, and exceptional service
Build long-term relationships with new and existing customers to grow loyalty and repeat business
Lead by example in delivering the Varley service ceremony in all customer interactions
Provide styling advice, create outfits, and offer personalized guidance to exceed customer expectations
Support retail events, VIP appointments, and in-store experiences
Gather and share customer feedback to inform service improvements and celebrate successes, including insights reflected through customer feedback systems such as Survicate
Encourage and collect positive customer feedback relating to both personal interactions and the service delivered by the wider Style Advisor team
Utilize digital tools (CRM, email, omnichannel platforms) to enhance customer relationships and engagement
Lead by example on the shop floor, modelling professional standards, Varley behaviours, and styling confidence
Act as a role model for the team, fostering a positive and supportive environment that inspires collaboration, confidence, proactivity, and excellence in service
Mentor and support junior Style Advisors and new team members in customer engagement, product knowledge, and service excellence
Actively share insights and feedback from customer interactions with the store leadership team
Contribute to a collaborative, motivated store culture where open communication, teamwork, and knowledge sharing are encouraged

Commercial & Selling Leadership

Drive sales and KPIs through personalized customer interactions, upselling, and maintaining a loyal customer base
Champion clienteling activities via CRM platforms, supporting personalized service and engagement
Provide styling expertise and product knowledge to support the team in delivering strong sales performance
Identify opportunities to increase conversion, average transaction value, and customer retention
Stay informed on product launches, seasonal collections, and market trends, sharing insights with the team

Operations & Store Standards

Support the execution of operational policies and procedures in line with Varley guidelines
Maintain high standards of store presentation and organisation, both on the shop floor and back-of-house
Ensure compliance with operational best practices, health and safety requirements, and brand standards
Escalate operational risks or issues to the Store Manager or Service & Selling Manager
Keyholder responsibilities, including opening and closing the store

Scope of Role & Decision Ownership

Deliver the Varley customer experience consistently while building meaningful customer relationships
Support the store in achieving commercial targets and KPIs through personalized service and selling expertise
Share insights on customer trends, preferences, and feedback to support continuous improvement initiatives

Leadership Accountability

Champion a customer-first culture and inspire confidence in the team
Demonstrate strong selling behaviours and service excellence on the shop floor
Support the growth, confidence, and development of junior Style Advisors
Contribute to a motivated, collaborative, and brand-aligned retail environment

Key Skills & Experience / The Ideal Candidate

Strong team player with positivity, professionalism, and enthusiasm
Passionate about delivering exceptional customer experiences and building long-term relationships
Skilled in styling, product storytelling, and personalized service
Commercially aware and motivated to achieve sales targets
Excellent communication and mentoring skills to support team development
Up-to-date knowledge of fashion, lifestyle, and market trends
Solution-oriented and confident in learning and using retail technology, including POS systems and CRM platforms.
Flexible and adaptable to business needs, with the ability to work in a fast-paced environment
Minimum 2 years’ experience in a supervisory or service-led retail role, preferably in a premium or omnichannel environment

Success Metrics

Consistently exceptional and personalized customer experiences
Strong customer base with repeat business and loyalty
Confident and supported team delivering Varley’s service standards
Contribution to commercial targets through effective selling and customer engagement
Active engagement in retail events, VIP experiences, and brand initiatives

Our Values

We are the sum of many parts

We promote diversity, inclusivity, and teamwork. Our successes and failures are shared as a team

We pursue quality in everything we do

Growth comes from continuous improvement across every aspect of our business

We embrace possibility and push boundaries

We encourage innovative thinking and challenge ourselves to achieve extraordinary outcomes

Data-driven decisions and purposeful actions

We prioritise thoughtful analysis and informed decision making

Our brand is timeless and valuable

We protect and enhance the long-term value of our brand

We never compromise our product