Full Time Self Storage Relief Manager

Universal Storage Group; South Carolina; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance with Company Contrib

Dental Insurance

Vision Insurance

Short-Term Disability & Long-Term DI

Supplemental Insurance Options

Employee Assistance Program

Up to 120 hours PTO annually

401k with company match

Paid Holidays

Job summary

AAA Storage City is seeking a Relief Manager to join Universal Storage Group's portfolio in South Carolina. The role involves leading store operations, guiding staff, and delivering world-class customer service in a fast-paced self-storage environment.

You will handle rentals, paperwork, payments, and periodic marketing activities while ensuring clean, presentable facilities and compliance with procedures. Competitive benefits and growth opportunities are offered.

Qualifications

• Valid Driver’s License
• Background Check
• Drug Screen
• Attitude and Aptitude Testing

Responsibilities

• Greeting customers at facility with a smile and a handshake
• Helping customers determine the best size unit before each rental
• Completing all paperwork correctly for each rental
• Completing scheduled facility Walk Thru and Lock checks
• Posting payments received the day of receipt
• Tracking and following up on past due accounts
• Record keeping of customer records and notes
• Making daily bank deposits and posting receipts
• Monthly marketing across calls, visits, emails and social media
• Maintaining merchandise for customer purchases
• Cleaning vacant units to rentable condition
• Ensuring grounds, office and bathrooms are clean and presentable

Skills

Customer service

Sales

Operations

Cash handling

Organization

Job description

Put your life experience to work for us at AAA Storage City!

Do you share our CORE Values?

• Whatever It Takes
• Be the Spark!
• Top of Mind, Market & Industry
• Sincere, Approachable & Passionate
• On Target & Goal Oriented
• Honorable With Personal Integrity

Then put them to work for us at AAA Storage City. Universal Storage Group manages AAA Storage Cityand is a dynamic, growing, innovative company delivering world class customer service. We offer award-winning training programs, competitive pay, great healthcare and additional benefits, and the opportunity for career growth.

The chosen AAA Storage CityRelief Manager will be given a four-phase training program with one of our USG Certified Trainers on sales, operations, auction process, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting.

Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Manager you will be responsible for:

• Greeting everyone at your facility with a smile and a handshake
• Helping your customers determine the best size unit before each rental
• Completing all paperwork correctly for each rental
• Completing scheduled facility Walk Thru and Lock checks
• Posting all payments made the day of receipt
• Tracking and following up on past due accounts
• Record keeping of all customer records; including but not limited to, payments and notes
• Making DAILY bank deposits and posting receipts as instructed
• Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events
• Maintaining merchandise for customer purchase
• Cleaning vacant units to rentable condition.
• Ensuring grounds, office, and bathrooms are clean and presentable at all times
• Preparing auction units according to procedure and lien laws as needed
• And more…

Our stores are retail and open Monday – Saturday from 9:00am - 6:00pm. USG offers competitive pay plus benefits and bonus potential, based on your expertise.

USG full-time employees have access to the following benefits:

• Medical Insurance with Company Contribution
• Dental Insurance
• Vision Insurance
• Short-Term Disability & Long-Term Disability
• Additional Supplemental Insurance Options
• Employee Assistance Program
• Up to 120 hours PTO annually
• 401k with company match
• Paid Holidays

Candidate Requirements

• Valid Driver’s License
• Successfully Complete Background Check
• Successfully Complete Drug Screen
• Attitude and Aptitude Testing

Physical Demands

• Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time.

Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.