Full-Time Seasonal Front Desk Associate 2nd Shift

Jiminy Peak; Massachusetts; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality industry is looking for a Full-Time Seasonal Front Desk Associate to create memorable experiences for guests at Jiminy Peak Mountain Resort. This role involves coordinating guest interactions, managing inquiries, and ensuring a welcoming environment during the peak season from June to October. Ideal candidates will be friendly and possess customer service experience, with responsibilities including managing check-ins, coordinating with various departments, and supporting the front office management team.

Qualifications

• 18 years or older.
• Comfortable standing for long periods.
• Weekend and holiday availability required.

Responsibilities

• Welcoming and checking guests in and out.
• Answering phones and directing calls.
• Coordinating with housekeeping to fulfill requests.

Skills

Customer Service

Friendly Personality

Basic Computer Skills

Math Skills

Effective Communication

Job description

Full-Time Seasonal Front Desk Associate 2nd Shift

Full-Time Seasonal Front Desk Associate 2nd Shift

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Shift: 2nd Shift 3 PM – 11 PM

Season: June through Mid-October

Location: The Country Inn, Jiminy Peak Mountain Resort

Are you passionate about creating unforgettable guest experiences? Do you thrive in a fast-paced, people-first environment? If so, we’d love to welcome you to the heart of Jiminy Peak, where every day is an opportunity to make someone’s stay magical.

What You’ll Do

As a Front Office team member, you’ll be the face of Jiminy Peak—greeting guests, answering questions, and ensuring every visitor feels right at home. Your day-to-day will include:

• Welcoming and checking guests in and out of the hotel
• Answering phones and directing calls with a smile
• Issuing keys, lift tickets, brochures, and more
• Coordinating with housekeeping and maintenance to fulfill guest requests
• Using our systems to manage work orders and thermostat settings
• Providing directions, concierge services, and local recommendations
• Handling payments and running daily reports
• Responding to guest inquiries via our messaging system
• Supporting management with various tasks and reports
• Knowledge of safety and emergency protocols
• Keep up to date on resort events
  
  

What We’re Looking For

• Weekend and holiday availability is a must
• 18 years or older
• Friendly, outgoing personality with a passion for service
• Prior customer service experience is a plus
• Comfortable standing for long periods
• Basic computer, typing, and math skills
  
  

*This position will report directly to the Front Desk Supervisor/and or Front Office Manager*

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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