Full-Time Seasonal Front Desk Associate 2nd Shift

Jiminy Peak Mountain Resort, LLC; Maine; On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading resort as a Full-Time Seasonal Front Desk Associate. This role involves providing exceptional customer service, managing check-ins, and assisting guests with inquiries. Ideal candidates should be friendly, outgoing, and able to work flexible hours, including weekends and holidays.

Qualifications

• Must be able to work weekends and holidays.
• Minimum 18 years old.
• Customer service experience preferred.

Responsibilities

• Greet guests and handle check-in/check-out processes.
• Answer phones and direct calls appropriately.
• Compute bills, process payments, and give change.

Skills

Customer Service

Basic Computer Skills

Math Skills

Job description

Full-Time Seasonal Front Desk Associate 2nd Shift

Join to apply for the Full-Time Seasonal Front Desk Associate 2nd Shift role at Jiminy Peak Mountain Resort, LLC.

Overview

Available 2nd shift 3pm – 11pm, June through mid-October. The Front Office at Jiminy Peak, located in the Country Inn, serves as "Customer Service Central" for the entire resort. Applicants should be committed to providing unforgettable service and have knowledge of Jiminy's services and amenities. Availability on weekends and holidays is required.

Responsibilities

• Greet guests and handle check-in/check-out processes.
• Answer phones and direct calls appropriately.
• Issue room keys, brochures, lift tickets, etc.
• Dispatch and follow up with bell staff, housekeepers, and maintenance.
• Use computer systems for maintenance requests and reporting.
• Provide information about hotel and mountain services, including directions.
• Assist guests with driving directions and concierge inquiries.
• Compute bills, process payments, and give change.
• Monitor NPS Scores and strive for goals.
• Respond to guest complaints and service issues.
• Notify supervisors of situations beyond their scope.
• Follow safety protocols during emergencies.
• Stay updated on events and group bookings via Function book BEOs and website.
• Update Verdant Thermostat system for arrivals/departures.
• Complete daily operational checklists.
• Generate reports for management.
• Perform other duties as assigned by management.
• Respond to inquiries via customer engagement messaging system.

Qualifications

• Must be able to work weekends and holidays.
• Minimum 18 years old.
• Customer service experience preferred; friendly and outgoing personality.
• Ability to stand for extended periods.
• Basic computer, typing, and math skills required.

This position reports directly to the Front Desk Supervisor and/or Front Office Manager.

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitality