Full Time Sales Supervisor - Woodbury Commons

Dr. Martens Plc; New York (NY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Employee discount

Retail bonus program

PTO & Sick Time

401(k) with match

Health, dental & vision insurance

Volunteer hours

Job summary

Dr. Martens is seeking a store supervisor to lead the sales floor and drive exceptional customer service across the team in the Americas region. You will coach staff, manage daily operations, and help meet sales goals while upholding the brand’s values and standards.

Requirements include supervisory experience, strong communication, and proficiency with MS Office and retail systems. Ability to work evenings, weekends, and holidays is expected.

Qualifications

• 1+ year supervisory experience in a retail environment.
• Proficient in MS Office and familiar with retail/register systems.
• Experience with MPOS is a plus.

Responsibilities

• Lead the store team to deliver exceptional customer service.
• Drive sales by coaching staff and implementing KPI-driven strategies.
• Open/close store, balance registers, and manage daily banking tasks.
• Assist with stock replenishment, merchandising, and inventory counts.

Skills

Supervisory experience

MS Office proficiency

Retail systems experience

Customer service

Communication skills

Tools

MPOS

Inventory systems

Register systems

Job description

Dr. Martens is more than a brand - it's a global icon with over 60 years of attitude, heritage, and cultural impact. We're a thriving, values-driven business powered by diverse thinkers, bold doers, and people who bring their whole selves to work. If you're ready to make your mark, you're in the right place.

At DM, our values guide everything we do: Be Yourself, Act Courageously, Show You Care. They're not just words - they're how we turn passion into progress.

WHERE YOU CONTRIBUTE

You are a confident leader on and off the sales floor, with a desired growth path as part of the store management team. You lead the store team by driving exceptional customer service, maximizing sales, coaching store staff, and maintaining overall store performance consistently. You get the Dr. Martens brand and are excited to support the team in enhancing Dr. Martens’ footprint in the Americas region.

CORE ACCOUNTABILITIES

• Delivering exceptional customer service by leading the sales floor and fostering team selling.
• Elevating customer service by greeting store customers, sharing brand knowledge, and seeking to understand the needs of the customer.
• Acting as a role model to encourage a positive and productive work environment.
• Ensuring the team is aware of business goals and Key Performance Indicators (KPI) and implementing a strategy for attaining sales goals.
• Assisting in training new sales staff on job duties and product knowledge.
• Assisting with performing daily operations related to opening and closing store, balancing register, preparing, and making bank deposits.
• Assisting with operational tasks and physical inventories.
• Assisting with merchandising to meet Brand Marketing guidelines and enhance product appeal.
• Working with retail stock team to receive, maintain, and replenish in-store stock by maximizing organization efficiently and accurately.

KEY SKILLS & CAPABILITIES

It’s never just a job at Dr. Martens. It’s a way of life. We live and breathe our Fundamentals - INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS. They define who we are and how we get the job done. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualities:

• 1+ year supervisory experience necessary, preferably within footwear.
• Proficient in MS Office Suite, retail/register systems, web-based programs, and computerized inventory systems. Experience with MPOS is a plus.
• Demonstrated understanding of basic math, including ability to calculate percentages required.
• Demonstrated ability to communicate clearly and professionally to a broad customer base.
• Excellent interpersonal skills; must be approachable and polite.
• Able to work evenings, weekends, and holidays.
• Ability to lift and carry up to 50 pounds and to carry shoe boxes while climbing a ladder and/or stairs.
• Punctual in adherence to scheduled shift times.
• International/domestic travel: 0%.
• Connection with our Brand, The Stuff that Sets Us Apart and our Fundamental Qualities.

WHAT'S IN IT FOR YOU?

• Welcome to the brand pair of Docs
• Employee discount of 65% off footwear and 50% on accessories
• Rock the latest styles with our Seasonal Pairs
• Transit and parking flexible spending accounts
• Participation in our Retail Bonus Program
• PTO and Sick Time
• Our Employee Assistance Program – for when times might get tough
• 401(k) Pre-Tax and Roth Retirement Savings Plans with employer match
• DM Foundation, supporting and empowering our communities around the world
• Affordable & Comprehensive Medical, Dental & Vision packages
• Paid Volunteer Hours

PAY DETAILS

• $22.00 per hour

READY TO FILL YOUR BOOTS?

If you're excited to own your impact, shape the future of an iconic brand, and grow your career in a place that champions individuality - we'd love to hear from you.

We strive to create an accessible and inclusive application and selection process. We are committed to working with and providing reasonable accommodation to job applicants who may require provisions to participate in the recruitment, selection and/or assessment processes. Should you require an accommodation, please contact our Talent Acquisition team, by email at [e-mail] and we will work with you to meet your accessibility needs.

At Dr. Martens, we are committed to creating an environment in which we can all be our best and bring our authentic selves to work. We encourage applications, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, veteran status, or disability. Diverse and inclusive teams have a positive impact on our brand; helping us to speak authentically to our consumers. We strive to develop a business where our people can thrive and feel empowered to express themselves. Because we believe everyone should feel supported and included, whatever their role in the Dr. Martens community.