Full-Time Sales Supervisor

5.11 Tactical; Richfield (MN); Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee discounts on 5.11 gear

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Paid holidays

Sick time

Employer-paid basic life and AD&D

Job summary

5.11 Tactical is hiring a Sales Supervisor (Shift Lead) at our Mall of America store. You will partner with store leadership to create a high-energy environment, guide a team, and deliver an outstanding customer experience in a fast-paced setting.

You’ll help with merchandising, stock, and visuals while upholding standards for customer focus, compliance, and operational excellence. Growth opportunities abound.

Qualifications

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.
• Passion for tactical, outdoor, or fitness gear.

Responsibilities

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

Skills

Customer service

Teamwork

Problem-solving

Enthusiasm

Sales orientation

Job description

Born in Yosemite, forged in Quantico and built for adventure. 5.11 is a purpose-driven lifestyle brand, rooted in performance, durability, and versatility. Since 1979, we’ve created gear and apparel for people who live life without limits, delivering gear and apparel that empower them to push boundaries every day.

The Sales Supervisor, (known in our stores as a Shift Lead), works with the Store Manager and Assistant Store Manager to exceed customer expectations, build a high-energy store environment, and uphold the standards that define a 5.11 store. You’ll lead by example, tackle challenges head-on, and support your team in delivering exceptional customer experiences. This role is a great opportunity to step into leadership, grow your skills, and make a visible impact in a fast-paced, results-driven environment.

Exciting opportunity to join our team at our new Mall of America location opening soon

What You’ll Do:

• Deliver an exceptional 5.11 EDGE customer experience.
• Foster a customer-first culture of teamwork and continuous improvement.
• Support merchandising, stock organization, and visuals.
• Maintain high standards throughout the store, ensuring customer focus, compliance, and operational excellence.

What We’re Looking For:

• Retail or customer service experience, preferably in specialty or performance-driven retail.
• Empowered, enthusiastic, and eager to learn.
• A drive for teamwork, problem-solving, and maintaining high standards.
• Passion for tactical, outdoor, or fitness gear.
• Employee discounts on 5.11 gear.
• Health, dental, and vision insurance.
• Flexible schedule and supportive team environment.
• Opportunities to learn, grow, and advance within the company.
• A workplace built on purpose, performance, and adventure.

Pay Range:

$17.00 per hour plus commission!

5.11 offers a best-in-class benefits program including: medical, dental and vision insurance; a 401(k) program with employer match; employer-paid basic life and AD&D insurance. Additionally, employees can choose from several voluntary benefits including: Hospital Indemnity/Accident insurance; Flexible Spending Account/Health Saving Account; Employee Assistance Program; Paid Time Off/Paid Holidays/Sick Time; Casual Dress Code; and Employee Discounts.

If you are a regular full-time employee working at least 30 hours per week, you and your eligible dependents may participate in 5.11’s benefits program.

This position requires a background screening. Any information obtained will be reviewed and considered in accordance with applicable federal, state, and local laws.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.