FULL TIME SALES SUPERVISOR

L'Agence; Malibu Beach (CA); On-site; USD 52,404,000 - 71,635,000; Full time

Job summary

L’AGENCE in Malibu, CA is seeking a Full Time Sales Supervisor to lead client-facing teams and embody the brand’s spirit. You will promote the brand, coach staff to hit sales targets, and ensure superior client experiences across in-store and virtual engagements.

The role requires luxury retail experience, strong coaching skills, and a focus on visual merchandising and operations; evenings, weekends, and holidays are typical. This position reports to Store Management.

Qualifications

• Minimum of 3 years of experience in luxury or contemporary retail sales.
• Previous experience in a supervisory or leadership role preferred, especially with coaching responsibilities.
• Demonstrated ability to achieve sales goals and drive Key Performance Indicators (KPIs).
• Exceptional clienteling and relationship-building skills.
• Strong organizational skills with attention to visual merchandising and operational detail.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Responsibilities

• Act as an ambassador for L'AGENCE, promoting the brand's culture internally and externally.
• Drive for financial results by achieving individual sales targets and coaching and supporting team members to drive store and brand performance.
• Ensure individual KPI goals are attained and coach the team to support KPI targets.
• Support and ensure effective floor coverage, attainment of financial targets, alignment with visual merchandising standards, exceptional client service, and smooth store operations.
• Create and develop a robust client book based on strong engagement, ensuring client acquisition and retention are key focuses.
• In partnership with the Store Manager, create and execute in-store activations/events focused on client acquisition, retention, and development.
• Attend all required business meetings and lead meetings as needed, contributing to a positive team culture.
• Support all inventory initiatives, including Cycle Counts, inventory reconciliation and processing.

Skills

Retail sales

Leadership

Coaching

Clienteling

Visual merchandising

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FULL TIME SALES SUPERVISOR

Full Time Sales Malibu, CA, US

7 days ago Requisition ID: 1151

Salary Range: $23.00 To $25.00 Hourly

Job summary:

The Sales Supervisor is a client and brand-centric leader responsible for supporting the store's mission and embodying the spirit of L'AGENCE. This individual acts as a passionate brand ambassador, actively promoting the brand to clients, partners, and within the local community. The Sales Supervisor is a key representative for L'AGENCE in the daily business operations, directly supporting all store initiatives, and reports to the Store Manager and Assistant Manager.

Key Responsibilities

• Act as an ambassador for L'AGENCE, consistently promoting the brand's culture internally and externally.
• Drive for financial results by achieving individual sales targets and providing coaching and support to team members to drive total store and brand performance.
• Ensure individual KPI goals are attained and coach the team to support the achievement of store and team KPI targets.
• Support and ensure effective floor coverage, the attainment of financial targets, adherence to visual merchandising standards, exceptional client service, and smooth operational functions for both the front and back of house.

Client Experience & Development

• Support the client journey to ensure a content and satisfied customer.
• Support the needs of the client through expert styling advice and suggestions with every engagement.
• Deliver the best possible client experience across all engagement types (in-store, virtual, alternate mediums).
• Employ a solution-oriented approach to resolve customer service issues, always prioritizing the brand's reputation and client satisfaction.
• Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for the store and brand overall.

Marketing & Brand Activation

• In partnership with the Store Manager, create and execute in-store activations/events focused on client acquisition, retention, and development.

Team & Culture

• Attend all required business meetings and lead meetings as needed.
• Contribute towards creating and maintaining a positive team culture within the store.
• Serve as a strong partner to the corporate team by delivering valuable feedback and insights.

Visual Merchandising & Operations

• Support and ensure all visual merchandising initiatives are executed, including adhering to visual directives and the meticulous upkeep of visual standards that align with brand guidelines.
• Support all inventory initiatives, including regular Cycle Counts, inventory reconciliation, and processing, ensuring all tasks are completed in accordance with company guidelines.
• Take on additional projects/responsibilities as needed in accordance with the needs of the business.

Qualifications

• Minimum of 3 years of experience in luxury or contemporary retail sales.
• Previous experience in a supervisory or leadership role preferred, especially with coaching responsibilities.
• Demonstrated ability to achieve sales goals and drive Key Performance Indicators (KPIs).
• Exceptional clienteling and relationship-building skills.
• Strong organizational skills with attention to visual merchandising and operational detail.
• Flexibility to work a retail schedule, including evenings, weekends, and holidays.

Physical Requirements:

• Must be a L’AGENCE brand ambassador, upholding dress code standards
• Must be able to stand for long periods of time
• Must be able to reach overhead
• Must be able to pick up 30-50lbs
• Must be able to climb a ladder or stepstool

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.