Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc.; South Bend (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Sales Specialist to guide Pro customers in selecting the right products and services. This full-time role involves engaging with customers, providing expert consulting, and ensuring satisfaction. Ideal candidates will have sales and customer service experience, and enjoy working in a fast-paced environment.

Benefits

Performance-based bonuses

Top-tier health insurance options

Tuition assistance programs

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Trade skill development

Qualifications

• 1-2 years sales experience and customer service experience.
• Ability to identify and sell based on customer needs.
• Proficiency with retail technology such as smartphones and tablets.

Responsibilities

• Assist Pro customers in locating and selecting products.
• Coordinate with Pro Supply for product orders.
• Utilize CRM for relationship building and service enhancement.

Skills

Sales expertise

Customer service

Problem-solving

Communication

Bilingual skills

Education

High school diploma or equivalent

Tools

Retail technology

Job description

Full Time - Sales Specialist - ProServices - Day

Be among the first 25 applicants one week ago

Your Impact at Lowe's
As a Pro Sales Specialist, you will serve as a guide and consultant for every Pro customer entering our store. Daily, Pro Customers build, maintain, repair, and operate across multiple properties and job sites, requiring materials and supplies to run their businesses effectively.

Your sales expertise will help our Pro customers find the right products and services to elevate their projects. If you enjoy assisting people and solving problems in a fast-paced environment, this role may be ideal for you.

How We Support You
Whether you're seeking a part-time position or a role to grow your career, Lowe's offers numerous benefits beyond competitive pay and flexible schedules, including:

• Performance-based bonuses
• Top-tier health insurance options
• Tuition assistance programs
• 401(k) with company match and Employee Stock Purchase Program
• 10% Associate Discount
• Trade skill development through the Track to the Trades program

For more information on our benefits, visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe's
Pro Sales Specialists are active throughout the store or garden center, engaging with Pro customers via phone and face-to-face. Your primary focus will be discussing project needs, offering solutions, and ensuring customer satisfaction before they leave.

Providing expert consulting helps Pro customers complete their jobs correctly. Your role is crucial in meeting their needs efficiently.

Key Responsibilities

• Understand the Pro business to assist with locating, demonstrating, selecting, quoting, and ordering merchandise.
• Coordinate with Lowe's Pro Supply to order products via Fulfillment and Delivery services.
• Inform customers about service, brand, and value benefits of using our delivery network.
• Utilize CRM to build relationships, streamline processes, and enhance service.
• Promote Pro rewards, credit solutions, and the Pro wallet programs.
• Provide information on stock, special orders, warranties, and product benefits.
• Cross-train in other store areas to improve customer service and understand broader purchasing trends.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• 1-2 years sales experience, with ability to identify and sell based on customer needs
• 1-2 years customer service experience, including resolving issues and building relationships
• Ability to sit, stand, bend, move around, and lift up to 25 lbs.
• Availability for various shifts, including nights and weekends
• Proficiency with retail technology such as smartphones and tablets
• Obtain any required sales-related licensure or registration.

Preferred Qualifications

• Experience in sales or customer service with sales goals or metrics
• Experience entering and submitting customer sales orders, including special orders
• Relevant professional certifications
• Bilingual skills

Lowe's encourages bilingual, military, and veteran talent to apply to support our communities.

Travel Requirements
This role does not require regular travel but may occasionally involve travel to meetings, training, or neighboring stores.

Working Conditions
Work environment varies; may include inside and outside conditions with exposure to weather extremes, noise, and moving equipment. Follow safety guidelines for lifting, with a maximum single lift of 75 pounds, and use powered equipment as trained.

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a Fortune 50 home improvement retailer with over 1,700 stores, employing around 300,000 associates, and serving approximately 16 million customer transactions weekly across the U.S. Based in Mooresville, N.C., Lowe's is committed to community support and developing skilled trades. For more, visit Lowes.com.

Lowe's is an equal opportunity employer and conducts all personnel practices without discrimination. For benefits info, visit https://talent.lowes.com/us/en/benefits.