Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc.; Latrobe (Westmoreland County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in home improvement seeks a Full Time Sales Specialist in ProServices. This role involves consulting with Pro customers to meet their needs, assisting with product selection, and providing exceptional customer service. Candidates should have sales and customer service experience, along with a high school diploma. Join a team that values community growth and teamwork.

Benefits

Health insurance

Educational assistance

401(k)

Employee discounts

Trade skills training

Qualifications

• 1-2 years of sales experience focused on customer needs.
• 1-2 years of customer service experience resolving issues.
• Proficiency with retail technology like smartphones and tablets.

Responsibilities

• Assist Pro customers in locating and ordering merchandise.
• Use CRM tools to enhance customer service and build relationships.
• Promote Pro rewards and credit solutions.

Skills

Customer Service

Sales

Communication

Problem Solving

Education

High school diploma or equivalent

Tools

CRM tools

Retail technology

Job description

Full Time - Sales Specialist - ProServices - Day

Join to apply for the Full Time - Sales Specialist - ProServices - Day role at Lowe's Companies, Inc.

Role Overview

As a Pro Sales Specialist, you will be a guide and consultant for every Pro customer who walks through our doors. Your expertise will help Pro customers build, maintain, repair, and operate across multiple properties and job sites, providing the materials and supplies needed for their projects.

How We Support You

Whether you're seeking a part-time position or a long-term career, Lowe's offers benefits beyond competitive pay and flexible schedules, including bonuses, health insurance, educational assistance, 401(k), employee discounts, and trade skills training. For more details, visit our benefits page.

Your Day at Lowe's

Pro Sales Specialists are active, engaging with customers, answering questions, and discussing project needs. Your role involves consulting with Pro customers to meet their business challenges effectively, ensuring their needs are met before they leave the store.

Key Responsibilities

• Understand the Pro business to assist in locating, demonstrating, selecting, quoting, and ordering merchandise.
• Work with Lowe's Pro Supply to order products via the Fulfillment and Delivery network.
• Inform customers about service, brand, and value benefits of the delivery network.
• Use CRM tools to build relationships, streamline processes, and enhance customer service.
• Promote Pro rewards, credit solutions, and the Pro wallet.
• Provide information on stock, special orders, warranties, and product features.
• Cross-train in other store areas to improve service and understand customer buying patterns.
• Perform other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• 1-2 years of sales experience, with a focus on understanding customer needs and product selling.
• 1-2 years of customer service experience, including resolving issues and building relationships.
• Ability to sit, stand, bend, move around, and lift up to 25 lbs.
• Availability for various shifts, including nights and weekends.
• Proficiency with retail technology like smartphones and tablets.
• Obtain any required sales licenses or registrations.

Preferred Qualifications

• Experience in sales or customer service with sales goals.
• Experience entering and submitting sales orders, including special orders.
• Relevant professional certifications.
• Bilingual skills.

Lowe's encourages bilingual, military, and veteran applicants to apply. We support community growth and teamwork.

Additional Information

This role may occasionally require travel for meetings or training. Environmental conditions vary, and safety guidelines for lifting and equipment use must be followed.

About Lowe's: A Fortune 50 company with over 1,700 stores and 300,000 employees, committed to community and employee growth. For more, visit Lowes.com.