Full Time - Sales Specialist - ProServices - Day

Lowe's Companies, Inc.; Grand Rapids (MI); On-site; USD 38,000 - 56,000; Full time

Job summary

Lowe’s Companies, Inc. in Grand Rapids, MI is seeking a Pro Sales Associate to engage Pro customers, understand their project needs, and drive sales growth. You will handle quotes, orders, and deliveries while promoting Lowe’s Credit and Loyalty programs.

Ideal candidates have 1 year of sales or customer service experience and a high school diploma or GED. Join a team dedicated to delivering value to professional customers and maintaining a high-quality Pro Desk environment.

Qualifications

• High school diploma or GED or equivalent experience.
• Retail or customer-service experience preferred.
• Ability to obtain sales licensure if required.
• Bilingual is a plus.

Responsibilities

• Achieve individual sales goals by engaging Pro customers to identify opportunities and drive growth.
• Understand Pro customers’ project needs by learning scope, timelines, dependencies, and material requirements.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer’s project.
• Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts and increase transactions.
• Coordinate fulfillment, delivery, and follow-up to ensure projects are completed on time.
• Prospect for new Pro customers by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize inventory tools like Pro Extended Aisle and Pro Merchandising to win sales when items aren’t available.
• Partner with salesfloor, fulfillment, and outside sales for a seamless experience.
• Maintain a safe, clean Pro Desk area and support store operations.
• Leverage Lowe’s U and training platforms to improve selling skills.

Skills

Pro Sales experience

Customer service

Retail sales

Bilingual

Microsoft Office

Education

High school diploma

GED

Associate degree

Job description

Key Responsibilities

• Achieve individual sales goals by proactively engaging Pro customers to identify current and future project opportunities, building relationships, and driving sales growth.
• Develop a deep understanding of Pro customers’ businesses and project needs by learning project scope, timelines, dependencies, and material requirements to provide relevant solutions.
• Create and manage quotes, blueprints, material lists, orders, and deliveries aligned to the Pro customer’s project.
• Promote Pro Credit and Lowe’s Loyalty Programs to generate new Pro accounts, leading to increased Pro average tickets and transactions.
• Coordinate fulfillment, delivery, and follow-up activities to ensure projects are completed accurately and on time.
• Prospect for new Pro customers and build relationships by walking the sales floor and reviewing Top Accounts in MyRedVest.
• Utilize expanded inventory capabilities with Pro Extended Aisle and Pro Merchandising programs to win sales when products and/or quantities needed by Pro customers are not available in-store or within the Lowe’s distribution network.
• Partner with salesfloor, fulfillment, and outside sales teams to deliver a seamless customer experience.
• Maintain a safe, clean, and organized Pro Desk area while supporting overall store operations.
• Leverage Lowe’s U and all training platforms to continue learning key updates and improve selling skills.

Required Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• General Studies
• External experience in customer-facing sales or 6 months of Lowe’s retail experience.
• 1 year of sales experience with the ability to identify and sell products based on customer needs.
• 1 year of experience providing customer service, including identifying and resolving customer issues, assisting customers with locating products, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• Ability to obtain sales-related licensure or registration as required by law.

Preferred Qualifications

• Associate degree
• 1 year of experience entering and submitting customer sales orders, including special-order sales orders.
• 1 year of experience identifying and selling products based on customer needs or plans.
• 1 Year Experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product-related services and plans, such as installation, delivery, credit financing, or extended protection plans.
• 1 year of experience in a sales environment with required sales goals or metrics.
• Bi- Lingual
• Working knowledge of Microsoft Office, including Excel and Teams.
• Professional certification related to the specialist’s department.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.