Full Time Sales Manager

Carters Inc.; Springfield (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee discount

Flexible schedule

Health insurance

Paid time off

Vision insurance

Job summary

A retail company is seeking a Full Time Sales Manager to oversee store operations in Springfield, Illinois. This role involves leading the store team and ensuring exceptional customer service while maintaining high operational standards. Ideal candidates will have at least 1 year of retail management experience and strong communication skills. The position requires a high school diploma and offers competitive benefits including health insurance and a flexible schedule.

Qualifications

• Minimum of 1 year in retail store management.
• Must be at least 18 years old.

Responsibilities

• Communicate effectively with the team and resolve employee concerns.
• Lead and execute assigned responsibilities with planning and follow-through.
• Ensure high levels of customer service and operational standards.

Skills

Customer engagement skills

Listening, written, and oral communication

Ability to handle multiple tasks

Basic computer skills

Education

High school degree or GED

Associate's degree (preferred)

Job description

Overview

JOB TITLE / JOB CODE : Full Time Sales Manager DEPARTMENT/LOCATION: Retail / Field JOB REPORTS TO: Store Manager / General Manager REVISION DATE: 8.27.19

Responsibilities

• People: Communicates professionally and effectively with the team; management and associates. Regularly communicates employee concerns to the Store Manager for quick resolution. Assists in hiring; actively recruits and completes candidate application review to ensure open positions are filled timely. Offers consistent, in the moment, feedback to store team. Recognizes and rewards exceptional performance to increase employee engagement. Receives feedback with positive intent and makes efforts to take appropriate action on that feedback. Partners with Store Manager to address performance concerns of associates.
• Performance: Maintains the Company standard of a neat, clean, and organized store. Meets and demonstrates exceptional customer service behaviors and maintains high standards throughout the store. Responsible for leading and executing an assigned Division of Responsibility (DOR) through planning and detailed follow through. Performs Leader on Duty responsibilities by driving results and responds to customer concerns timely and with appropriate resolution. Assists store management with modifying schedules based on business climate to maximize sales and productivity. Regularly communicates with Store Manager to discuss strengths, opportunities, and trends in business. Utilizes customer feedback to identify areas of opportunity to implement actions to drive results.
• Process: Supports the planning and execution of store processes and merchandise placement in an efficient manner while following brand guidelines. Supports store team with Asset Protection through a consistent level of customer service, education, and operational controls. Executes Company directives within timelines including visual, signage, markdowns, and sales promotions. Builds customer loyalty through the company sponsored programs. Ensures all company policies and procedures are followed per company standards.

Knowledge, Skills, and Abilities

• High school degree or GED minimum requirement, Associates degree preferred or equivalent combination of education and experience.
• Minimum of 1 year in retail store management.
• Demonstrated customer engagement skills.
• Demonstrates strong listening, written, and oral communication skills.
• Ability to handle multiple tasks concurrently.
• Basic computer skills.
• Must be at least 18 years old.

Physical Demands

• Ability to lift 40 pounds on a regular basis.
• Ability to stand for long periods of time; climb up and down a ladder.
• Constant walking and standing; frequent bending, stooping, reaching, pushing, and pulling.

Availability Requirements

• Regular work frequency is required to remain an active employee. Availability changes must be approved by the Store Manager and will be reviewed based on business needs.
• Seven to eight hour shifts and an average of 35 - 40 hours per week: including events, weekends, holidays, and occasional overnights. A minimum of two closing shifts a week.

Note

This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Job Type

Full-time

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift

• Day shift
• Evening shift
• Morning shift

Weekly day range

Monday to Friday; Weekend availability

Education

High school or equivalent (Required)

Experience

Retail management: 1 year (Required)

Work Location

In person