Full-Time Sales Lead - Soma

Chico's; Des Peres (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an Associate Lead to enhance store operations and customer satisfaction. This role involves supervising sales associates, managing inventory, and promoting excellent customer service. The ideal candidate will possess strong communication skills and a passion for retail, ensuring a seamless shopping experience for customers. With a focus on team development and operational excellence, this position offers a dynamic work environment where your contributions will significantly impact store performance. Join a company that values diversity and fosters an inclusive atmosphere for all employees.

Qualifications

• Minimum 2 years of retail or sales management experience preferred.
• Excellent communication skills and strong customer service skills.

Responsibilities

• Support management in store operations to ensure great customer experience.
• Supervise sales associates and manage inventory and cash transactions.

Skills

Customer Service

Sales Techniques

Inventory Management

Communication Skills

Supervision

Education

High School Diploma or Equivalent

Job description

POSITION OBJECTIVE:

The Associate Lead is primarily responsible for supporting management in the overall operations of the store to ensure a great customer experience and maximum profitability. This includes performing various sales and register transactions.

FUNCTIONAL RESPONSIBILITIES:

1. Customer Service: Promote excellent customer service by greeting and assisting customers, responding to inquiries and complaints professionally and promptly.
2. Operations Activities: Handle cash transactions, reporting, price adjustments, merchandise handling, and opening/closing duties. Review and submit timesheets and payroll documentation accurately.
3. Sales Monitoring: Monitor sales activities and productivity, acknowledge and communicate performance to associates, and motivate and train them to achieve goals.
4. Security and Policies: Be aware of customer activity to enhance service and reduce security risks; stay updated on payment, exchange, and security policies.
5. Merchandise Knowledge: Stay informed about current sales and promotions; display merchandise according to standards.
6. Inventory Management: Support receipt and dispatch of inventory and supplies following company policies.
7. Supervision: Supervise sales associates, inventory receipt, cash reconciliation, and customer service. Prepare weekly schedules for proper floor coverage.
8. Sales Techniques: Demonstrate sales techniques, share product knowledge, and assist customers in locating merchandise based on their needs.
9. Customer Relationships: Build and maintain customer loyalty through clienteling and wardrobe styling.
10. Standards Maintenance: Ensure standards in merchandise handling, presentation, loss prevention, and other duties.
11. Visual Merchandising: Participate in visual directives, including store set-ups and merchandise replenishment.
12. Staff Development: Assist in developing store staff, interpret KPI reports, and provide coaching. Offer feedback for performance appraisals.
13. Additional Duties: Perform other duties as assigned, noting that responsibilities may vary across different brands.

COMPETENCIES:

• Culture: Demonstrate company values such as customer focus, trust, engagement, and high performance.
• Managing Complexity: Effectively interpret and solve complex information and problems.
• Planning and Prioritization: Organize work to meet organizational goals.
• Organizational Savvy: Navigate organizational dynamics effectively.
• Courage: Address difficult issues directly and honestly.

QUALIFICATIONS:

• High School diploma or equivalent.
• Must be 18 years or older.
• Preferred: Minimum 2 years of retail or sales management experience.
• Excellent communication skills, both verbal and written.
• Willingness and ability to travel within the district.
• Strong customer service skills.
• Knowledge of store operations and administrative functions.
• Physical ability to stand, move, operate a register, lift up to 50 pounds, and perform related tasks.
• Reliable attendance and flexibility to work nights, weekends, and holidays.

Chico's FAS, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.