Full Time - Sales Associate - ProServices - Day

Lowe's; Danville (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a forward-thinking company as a Customer Service Associate, where you will engage with customers and help them navigate their home improvement projects. This role offers a dynamic environment where your customer service skills will shine. You will be part of a supportive team that values your growth, providing access to various benefits including health insurance options, tuition assistance, and a 10% associate discount. If you are passionate about helping others and enjoy a fast-paced retail setting, this position is perfect for you. Embrace the opportunity to learn new skills and make a real impact in your community with a trusted name in home improvement.

Benefits

Health Insurance Options

Tuition Assistance Program

Company-Matching 401(k)

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades Program

Qualifications

• 6 months experience in retail or customer service preferred.
• Ability to lift at least 25 lbs unassisted.

Responsibilities

• Welcome customers and assist with product selection.
• Process orders and deliveries accurately.

Skills

Customer Service

Retail Technology

Basic Arithmetic

Bi-lingual Skills

Education

High School Diploma or Equivalent

Tools

Smartphones

Tablets

Job description

Your Impact at Lowe's

As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

How We Support You

Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond competitive pay and flexible schedules.

1. Make your well-being a priority with multiple top-tier health insurance options.
2. Explore educational opportunities with Lowe's tuition assistance program.
3. Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
4. Gain extra savings with a 10% Associate Discount.
5. Learn new trade skills with our Track to the Trades program.

For information about our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

Your Day at Lowe's

As a Customer Service Associate, you will welcome customers to Lowe's and help them find the right products and services for their home improvement needs. You will interact with customers throughout the day, help them find and select products, occasionally load merchandise, and ensure all customer needs are met.

While you will spend most of your time listening to customers, answering questions, and organizing merchandise, your daily responsibilities may vary by department.

Customer Service Associates work in one of the following departments, based on hiring needs and skillsets: Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services.

Key Responsibilities

1. Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
2. Assist customers with locating and handling merchandise.
3. Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
4. Process orders and deliveries accurately so customers receive merchandise as expected and on time.
5. Cross-functionally train in other areas of the store to help deliver the best customer service.
6. Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
7. Guide customers through shopping or checkout.
8. Complete other duties as assigned.

Minimum Qualifications

1. 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information.
2. 6 Months Experience using common retail technology, such as smart phones and tablets.
3. Reading, writing, and performing basic arithmetic (addition and subtraction).
4. Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
5. Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Preferred Qualifications

1. 6 months of Retail and/or customer service experience.
2. Bi-lingual skills.
3. Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).

Travel Requirements

This role does not require regular travel; however, this role may need to travel occasionally to meetings, training, or to support neighboring stores.

Working Conditions

Environmental factors vary by location. You may be working in both inside and outside weather conditions. Exposure to varying climates, including extreme heat or cold, wet, damp, humid, windy, or drafty conditions, is possible. You may be exposed to constant or intermittent noises in addition to moving or shaking objects and equipment.

Lifting methods vary based on role, weight, and volume. Associates must follow guidelines, limiting single lifts to 75 pounds. Team lifts are used minimally starting at 75 pounds or when needed. Powered equipment should be used as required, with proper training or assistance from a trained coworker.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.