Full-time Retail Sales Associate

Wireless Vision; Waterford (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Wireless Vision, a T-Mobile Premium Retailer, seeks a Mobile Expert to provide exceptional customer service and meet sales goals. This role involves direct customer interactions, supporting store operations, and promoting the T-Mobile brand. Ideal candidates are energetic, customer-focused, and possess good communication skills.

Benefits

Competitive paid time-off program

Medical, dental, and vision benefits

Development and growth opportunities

Qualifications

• 6 months experience in retail or customer-focused environment.
• Professional, energetic, and positive attitude.
• Excellent written and verbal communication skills.

Responsibilities

• Provide exceptional customer service and exceed revenue goals.
• Participate in marketing efforts and community engagement.
• Assist with all store functions in compliance with policies.

Skills

Customer Service

Communication

Education

High school diploma/GED

Job description

T-Mobile Premium Retailer – Wireless Vision

Do the hottest new tech trends excite you? Do you naturally make connections with people everywhere you go? Then a Mobile Expert role with Wireless Vision would be a perfect fit for you.

In this role, you will represent the T-Mobile brand and meet customers’ wireless needs. As a member of the store team, you will work as a team to meet both personal and company goals!

Your Talents:

• Provide exceptional customer service to individuals visiting the Wireless Vision store, including greeting customers, answering phones and assessing their needs.
• Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.
• Participate in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement, outreach programs, and promoting the brand inside and outside the store/retail location.
• Assist with all functions within a retail store in compliance with Wireless Vision policies and procedures.
• Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
• Complete accurate paperwork and transactions according to company policies and procedures.
• Share customer experience with the rest of your team, including Management.
• Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
• Assist customers with service activations, changes and bill payments, respond to billing inquire equipment replacement, sell accessories and process price plan changes and upgrades.
• Build customers confidence by making their experience comfortable and simple while meeting their needs.
• Engage in service selling and right fitting the customer with the appropriate total technology solution.
• Assist in other tasks, duties, or projects as assigned by management.

Your Experience:

• Minimum of 6 months experience in retail or another environment with a strong customer focus.
• Professional, energetic and positive attitude.
• Excellent written and verbal/interpersonal communications skills.
• Flexible scheduling availability.
• Completed High school diploma/GED.
• Bilingual preferred in certain locations.
• Must be able to stand for long periods of time (up to 9 hours) on the sales floor.
• Must be able to move and/or lift up to 25 pounds.

What We’ll Offer:

• Competitive paid time-off program
• Medical, dental and vision benefits
• Development and growth opportunities

Wireless Vision is an Equal Employment Opportunity Employer and a Drug Free Workplace

About the company

T-Mobile's largest retailer partner with over 350 locations in 18 states. Looking to start a wireless career? #WVisThePlaceToBe

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